Community Support Representative, Uber Eats - Italian Speaking, Krakow
Kraków (Kraków County) Administration
Job description
About Uber
We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
COMMUNITY SUPPORT REPRESENTATIVE (CSR) - ITALIAN
About the job
At Uber, providing amazing support that establishes trust for riders and driver partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating both riders and drivers. We help people resolve their issues and turn unhappy users into our most passionate evangelists. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.
What You’ll Do
· Deliver high-quality service across multiple support platforms (email, chat, phone).
· Be a passionate advocate for all users while answering any questions that come your way.
· Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
· Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
· Triage issues and escalate them when necessary.
About Uber
We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
","responsibilities":"
COMMUNITY SUPPORT REPRESENTATIVE (CSR) - ITALIAN
About the job
At Uber, providing amazing support that establishes trust for riders and driver partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating both riders and drivers. We help people resolve their issues and turn unhappy users into our most passionate evangelists. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.
","qualifications":"
What You’ll Do
· Deliver high-quality service across multiple support platforms (email, chat, phone).
· Be a passionate advocate for all users while answering any questions that come your way.
· Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
· Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
· Triage issues and escalate them when necessary.