Central Operations Manager - Marketplace, Uber Eats Japan

Job description

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the Role

 

With UberEATS, we’re building Uber’s newest and fastest growing business, spanning 180+ cities across all six continents in two years. Today, UberEATS is available across many parts of APAC including Mumbai, Hyderabad, Chennai, Bangalore, Tokyo, Hong Kong, Singapore, Bangkok, Auckland, Wellington, Sydney, Perth, Brisbane, Adelaide and Melbourne -- and we’re just getting started.

We're looking for someone who has that mix of analytical ability to make smart, data driven decisions, operational prowess to design and execute on large projects, and sound business judgement to bring it all together in a commercially effective way. We’re also excited to work with someone who brings deep attention to detail to their work, combined with a passion for top-notch customer experiences, and the emotional intelligence required to collaborate with many different types of internal and external stakeholders. This is the ideal role for someone who has experience building out complex processes, who's obsessed with tinkering and iterating to obtain operational excellence and ‘Uber’ quality throughout the customer's experience.

 

 

 

What You’ll Do

 

·  You’ll scale processes and build solutions to reduce risk and improve the customer experience for consumers, restaurant and delivery partners
·  You’ll look for opportunities to automate to promote rapid scale and efficiency
·  You’ll collaborate with all other functional teams in Japan & APAC region to get input and buy-in to scale the Japan market efficiently, including the Japan City Operations and Sales teams, Marketing, Community Operations, Policy, Legal, Communications, Strategy & Planning and People Operations.

 

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
","responsibilities":"

About the Role

 

With UberEATS, we’re building Uber’s newest and fastest growing business, spanning 180+ cities across all six continents in two years. Today, UberEATS is available across many parts of APAC including Mumbai, Hyderabad, Chennai, Bangalore, Tokyo, Hong Kong, Singapore, Bangkok, Auckland, Wellington, Sydney, Perth, Brisbane, Adelaide and Melbourne -- and we’re just getting started.

We're looking for someone who has that mix of analytical ability to make smart, data driven decisions, operational prowess to design and execute on large projects, and sound business judgement to bring it all together in a commercially effective way. We’re also excited to work with someone who brings deep attention to detail to their work, combined with a passion for top-notch customer experiences, and the emotional intelligence required to collaborate with many different types of internal and external stakeholders. This is the ideal role for someone who has experience building out complex processes, who's obsessed with tinkering and iterating to obtain operational excellence and ‘Uber’ quality throughout the customer's experience.

 

 

 
","qualifications":"

What You’ll Do

 

·  You’ll scale processes and build solutions to reduce risk and improve the customer experience for consumers, restaurant and delivery partners
·  You’ll look for opportunities to automate to promote rapid scale and efficiency
·  You’ll collaborate with all other functional teams in Japan & APAC region to get input and buy-in to scale the Japan market efficiently, including the Japan City Operations and Sales teams, Marketing, Community Operations, Policy, Legal, Communications, Strategy & Planning and People Operations.