Inbound Customer Agent - Tyco - Manchester

Job description

Tyco (NYSE: TYC) is the world’s largest pure-play fire and security company. Tyco provides more than three million customers around the globe with the latest fire protection and security products and services. A $10+ billion company, Tyco has more than 69,000 employees in 1,000 locations in nearly 50 countries serving the world’s most demanding environments, including banking and financial services, oil and gas, marine, government, healthcare, retail, home security, transportation and commercial and industrial. More information on Tyco can be found at www.tyco.com.

We have some fantastic opportunities for Inbound Customer Agents.

The purpose of this role is to receive and action customer account enquiries, to facilitate in the timely collection of cash from Customers and resolution of queries and liaison with the field on operational issues.

Key responsibilities include:

Focus on the delivery of an enhanced customer experience
Handling incoming customer account/invoice related calls and correspondence
To telephone customers with disputes to ensure resolution in a timely and expeditious manner and negotiate resolution as may be necessary
To telephone customers to chase for payment of outstanding invoices relating to queries resolved
Interaction with internal departments to ensure customer queries are effectively resolved and documented where appropriate
Supply supporting documentation where required to customers to improve and speed up their readiness to pay
The agreeing and raising of credit notes within predefined guidelines
To provide supporting documentation where necessary to enable effective commencement of litigation on customer accounts that have defaulted
To prioritise workload to ensure agreed objectives are achieved. This to include continuous focus on aged disputes and cash collection and achievement of customer satisfaction
Visit customers as necessary, to agree on progress and resolution of account issues
To foster effective working relationships with the invoicing teams in order to ensure that mutual goals are recognised and focused upon.
To conduct regular reviews with Operations & Sales Account Management to resolve outstanding issues in a clear and defined manner and record such activity on collection system.
To achieve pre-determined performance targets

We are looking for excellent communicators who are results orientated with the ability to work under pressure in a targeted environment. You must be self motivated, enthusiastic and be able to work as part of a successful team. Accurate data entry skills are key for this role.

If you have experience in billing and account setup processes, have knowledge of various ERP/Customer Solutions systems and are PC literate we would love to hear from you.

We offer an excellent benefits package with a very competitive salary and potential to earn commission.