Collection Agents
Graduate job Greater Manchester (Greater Manchester)
Job description
Tyco (NYSE: TYC) is the world’s largest pure-play fire and security company. Tyco provides more than three million customers around the globe with the latest fire protection and security products and services. A $10+ billion company, Tyco has more than 69,000 employees in 1,000 locations in nearly 50 countries serving the world’s most demanding environments, including banking and financial services, oil and gas, marine, government, healthcare, retail, home security, transportation and commercial and industrial. More information on Tyco can be found at www.tyco.com.
We have some fantastic opportunities for Collection Agents.
The purpose of this role is to progress payment of outstanding account items and action Key Account customer enquiries, to facilitate in the timely collection of cash from Tyco customers.
Key responsibilities include:
- Telephone & email chasing of Key Account Customers for outstanding account items
- Handling incoming Key Account customer account/invoice related calls and correspondence
- To respond to customers with disputes to ensure resolution in a timely and expeditious manner
- Interact with internal departments to ensure customer queries are effectively resolved
- To prioritise workload to ensure agreed objectives are achieved. This to include continuous focus on aged disputes and cash collection and achievement of customer satisfaction
- To undertake regular tasks and activities
- Visit customers as necessary, to agree on progress and resolution of account issues and provide support to Account Management
- To achieve pre-determined performance targets
We are looking for excellent communicators who are results orientated with the ability to work under pressure in a targeted environment. You must be self motivated, enthusiastic and be able to work as part of a successful team.
If you have 2-3 year Collections or customer service experience, have knowledge of various ERP/Customer Solutions systems and are PC literate we would love to hear from you.
We offer an excellent benefits package with a very competitive salary and potential to earn commission.