Cabin Crew, Birmingham

Job description

Joining Thomson Airways as Cabin Crew, we will help you become an expert in our products and services so you can ensure a great start and end to our customer's holidays. You will put all customers at the heart of our business and constantly 'go the extra smile' by creating unforgettable holiday experiences that make us famous for service and create customers for life.

TUI Group is one of the world's leading leisure travel groups. We are building a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting multi-cultural united team.

What you will be doing

As Cabin Crew you will help to create unforgettable holiday experiences for all of our customers with your personality, professionalism and personalised service. You will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your knowledge will help us collaborate, answering questions for our international colleagues and customers.

There will be technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online. You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will be pro-active and confident to investigate and resolve every question or complaint straight away.

You will enjoy change and challenges; taking opportunities to assist with any issues that arise day and night, but regardless you will always 'go the extra smile'. Your desire to achieve will lead you to exceed all company, sales and service targets whilst complying with company procedures. Finally we will provide you with training to confidently ensure customer safety, security and comfort during their time with us.

What we are looking for

• A customer driven and positive individual with a passion for delivering contemporary service
• Confident and fun personality with a strong commitment to achieve targets and overcome challenges
• Willing to engage and collaborate at all times with customers and colleagues of varying nationalities
• A work ethic that understands our Holiday Airline operates 24/7, 365 days a year
• The highest personal standards and pride in attitudes and behaviours displayed
• Strong communication and presentation skills
• A passion to work within tourism and the commitment to your own development
• Very efficient with the ability to prioritise yet consistently deliver with attention to detail
• Willing to adapt to regular business change and new technology
• Ability to use own initiative and make decisions
• Willing to participate in helping to deliver sustainable holidays
• Reasonable mathematical ability, strong verbal & written English
• Additional European languages advantageous
• Able to reach the overhead compartments with a minimum 6'2" reach without shoes
• Required to be assessed as 'fit to operate as crew' by a suitably qualified Aero Medical Examiner
• Able to move freely down the aisle and pass through the smallest secondary cabin emergency exit without assistance; fit into the evacuation space at a door area and fit into a jump seat harness without modification
• Able to provide 5 years of referencing and willing to undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years
• To reside within 90 minutes of airport base

Working within TUI group

Thomson Airways is the UK's third largest airline with 61 aircraft operating to over 73 destinations in 20 countries. Thomson Airways was the first airline in the UK to take delivery of Boeing's 787 Dreamliner and has recently embarked on an ambitious five year plan to become the World's best holiday airline.

TUI UK and Ireland is the UK's largest tour operator with key brands including Thomson and First Choice. We employ a team of 13,300 employees and serve over 5.2 million customers each year.

Help to make our customers smile and in return you'll be rewarded with a competitive salary, the potential to earn commission, join a contributory pension scheme and receive Life Assurance cover. There are childcare vouchers, shopping discounts, holiday offers and great rates on late notice flights, accommodation & cruises*

How to apply Please DO NOT submit duplicate applications. On your application you will be requested to advise us of up to 2 additional bases you wish to be considered for.

Should your application be progressed further you will be contacted by the Airline Recruitment Team to attend a fun assessment day. If you have any queries please like, follow or visit any of our recruitment social sites or contact

Keep up to date with what's happening like our page on Facebook Thomson Airways Crew Recruitment follow us on Twitter @TUISeasonalJobs or follow us on LinkedIn at TUI Group.

*Correct at time of going to print, some benefits are non-contractual and subject to change