HP WorkSite/iManage engineer/consultant

Job description

Job description

The HP WorkSite engineer positions are available in our UK, Australian/NZ offices or our recently opened USA offices ( Chicago, San Francisco). We provide support for the HP WorkSite document management system and Trinogy invented and developed software. The primary duty of the role is to manage and deal with issues rose directly by clients in a timely and professional manner and/or manage and deliver projects to strict budgets and time-lines and quality standards.

Why Us?

Trinogy is a fast growing software company with a reputation with our clients of outstanding support, attention to detail, competitive pricing and being easy-to-work with. We consistently win new business against our competitors by devising commercially attractive solutions to business problems. We provide ongoing training to all staff, opportunities for overseas travel for client work or conference attendance, 'work-life’ balance, a competitive salary package, incentives to excel and importantly we reward innovation and excellence in the role. Generous relocation expenses will be provided for suitable candidates applying for positions for any of our locations outside of the UK.

Mandatory skills, experience and requirements of the role

• To provide technical product knowledge and support on the HP Worksite document management system and the Trinogy developed software for our rapidly expanding client base.


• Have a solid knowledge of all Trinogy software products. Be able to communicate with knowledge and confidence to clients about our products and how they will be implemented at their site to deliver benefits.


• Follow troubleshooting methodologies, providing feedback to internal resources where necessary.


• To work closely with the management of the business to ensure swift escalation of client issues where appropriate.


• Research and identify solutions to client technical problems.


• Perform and complete system health reviews.


• Work with the project team on implementation tasks either as a member of the team or as project lead.

Duties & accountabilities

• Report to and take direction from the Country technical manager.


• Ensure the call queue is managed efficiently and in a timely manner.


• Respond to issues raised from clients promptly.


• Engage with our clients in a pleasant and courteous manner.


• Display initiative in your role.


• Provide technical training to the other members of the team on key products.

Additional responsibilities

• Occasionally weekend or after-hours work may be required.

• Respond to high priority calls out of hours if required.

• Client site visits


• Overseas travel

Experience sought

To be considered for this role you must have experience of supporting the installation of all modules of HP WorkSite/iManage. Ideally, you will be a HP WorkSite Systems Engineer (WSE ) or at least capable of being certified in a short period of time. You will need to provide evidence of indepth technical knowledge of WorkSite/iManage.

Technical Qualifications

All technical skills are expected to be at a level considered to be very experienced, i.e. minimum guidance required by the company to the engineer for problem resolution at a client site, with at least 2 years background in both WorkSite server and client side implementations.

• Microsoft Windows technologies


• Microsoft Office


• Document Management systems


• Active Directory & networking principles


• MS SQL, ideal but not mandatory


• TSQL


• IDOL installation and tuning


• Communications server install and tuning

Personal Attributes

• Excellent telephone manner, able to speak fluently and confidently on the phone and importantly get your message across


• Excellent interpersonal skills and ability to liaise with clients at varying levels


• Able to work as a team player


• Task management, prioritisation skills, great time management skills, able to juggle multiple demands at the same time


• Self-motivated with a willingness to learn and develop


• A keenness to help us enhance and improve our software


• Meticulous attention to detail and follow through


• Easy to work with style and character


• Ideally, an understanding or certification in ITIL

No agents please