Tom Card Control Officer

Job description

CAIRO-CORNER STR 254 & 206(EGY)
Job Description

·  Reporting
·  Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
·  Prepare analysis reports for key accounts to facilitate their fleet management experience
·  Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
·  Monitor the KPI’s for sales and back office teams

·  Controlling
·  Control accounts in terms of financial risk and due invoices
·  Ensure that cards priority control 1; polling, and priority control 2; trial balance are carried out
·  Support finance with cards priority control 3; reconciliation and priority control 4; credit ceilings management
·  Recommend controls by identifying problems; writing improved procedures

·  Call Center
·  Develop objectives for the call center’s day-to-day activities
·  Collect and analyze call-center statistics (complain calls, not solved cases, call surveying etc.)
·  Provide training to personnel to maintain high customer service standards
·  Evaluate performance with key metrics (accuracy, call-waiting time etc.)

·  Development
·  Support the project’s business development plan by implementing new projects and business models
·  Recommend system improvements by studying current practices; designing modifications
·  Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
·  Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
·  Develop and enhance the back-office operations in order to achieve customer satisfaction .
Offer ID

25451BR
Country

Egypt
About us / company profile

         

    Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental
    standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by
    100,000 employees: to make energy better each and every day.

       Total in EGYPT
Total is the world's fourth-largest publicly-traded integrated oil and gas company, with operations in more than 130 countries spanning all aspects of the petroleum industry, including upstream operations and downstream operations.

Total Egypt is a subsidiary of the international oil company Total SA established in 1998. The company is active across the entire oil product distribution sector, with general sales, lubricants, and marine and aviation activities as well as a retail network. The company currently employs 230 people and makes particular efforts in recruitment, training and professional development
Total Egypt’s involvement in the country has been growing constantly over the years. Whatever the circumstances the company has never halted its operations which has allowed her to acquire new positions in the market, with an estimated market share today of 15%.
The company runs retail network of 235 stations throughout the country and has opened a massive state-of-the-art lubricant blending plant in Borg El Arab. Total Egypt’s mission is to provide quality products and services to its customers. It retails high quality fuels and lubricants as well as services and various products at its Bonjour shops. 
Total Egypt is reinforcing its presence in Egypt as a leading energy player by participating in El- Gouna solar project together with the current shareholder Beltone and TED through a mega solar project of 50 MW for an estimated cost of 150 Million USD. Total Egypt equity is 25% besides 25% equity of Total Energy Development. 
At Total Egypt, the safety of people and operations, environmental protection, customer satisfaction and listening to stakeholders are core concerns. Industrial hygiene, employee health and product quality are absolute priorities.
In the upstream sector, two affiliates of ELF and Total were active from 1975 to the early 90’s in the different Egyptian basins. After having maintained an active watch on Oil & Gas projects since 2001, Total Exploration & Production came back in Egypt in 2010, with the attribution of a deep offshore block in Mediterranean (EEBO) which was relinquished at the end of its 1st exploration phase in August 2014 after disappointing well results.
On January 22nd, 2015 Total signed the concession agreement of the newly attributed exploration block North El Mahala onshore (100%), located in the Nile delta (NEMO).
On October 6th, 2015 as a result of the EGAS 2015 bid round, Total has been awarded 25% participating interest in the exploration block North El Hammad, located in the shallow water of the Mediterranean sea, Total (25%), BP (37.5%) and ENI (37.5% - Operator).

 

Candidate profile

·  A university graduate specifically Business informatics or graphic design.
·  A person that can hold an excellent relationship with a customer and gain his trust.
·  Excellent Knowledge of Microsoft office
·  Can easily work with numbers
·  A person with a very high communication skill and can work under stress and pressure.
·  A person with a very high sense of responsibility, accountability and accuracy.

Métier

Admin Sales Support/ Trading
Job Title

TOM Card Control Officer
Branch

Marketing & Services
Region, department, area

Egypt
Functional discipline

Sales
Experience level required

0 - 3 years
Employment type

Regular position
Affiliate (if known)

TOTAL EGYPT
Workplace location (Precisions/Keywords)

Head Office Maadi