Customer Services Co-ordinator

Job description

CAPE TOWN-TYGER VALLEY CHAMBERS 2(ZAF)
Job Description

TotalGaz is looking for a Customer Services Co-ordinator to join their team. The job activities are:

Monitor Tank levels at Customer Sites 
Raising of Sales orders for approval and billing
Effective planning of deliveries with Transport Coordinators and follow-up both electronically and telephonically
Apply for credit insurance for credit clients through credit guarantee 
Processing of feasibility study for small installations
Processing of purchase orders to various suppliers
Managing the ongoing correctness of the customer database
Communicates the results of the outcome of all of the above to various parties concerned
Effective follow-up for outstanding documents to ensure the 48 hour service level agreement is met
Effective filing and documentation archiving
Maintaining and updating of installations
Adhoc projects or activities allocated by Customer Services Manager or National Sales & Marketing Manager
Frequent contact with external suppliers, credit insurance companies and customers.
Offer ID

38211BR
Country

South Africa
About us / company profile

   

    Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental
    standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by
    100,000 employees: to make energy better each and every day.

Salary currency

ZAR
Candidate profile

Business Management Diploma
3 Years  experience in sales/marketing/admin related environment.
Customer centric attitude
Good telephone etiquette
Excellent communication skills – verbal and written
Good understanding of financial disciplines.
Highly computer literate
Working knowledge of SAP
An understanding of financial disciplines
Understanding of credit related matters and associated legal implications
Excellent planning, monitoring and follow-up ability
Ability to work in and to operate in a multi-functional operation
Honest/Integrity
Persuasive
Team player
High level of professionalism
Metier

Admin Sales Support/ Trading
Job Title

Customer Services Co-ordinator
Branch

Marketing & Services
Region, department, area

South Africa
Functional discipline

Sales
Experience level required

Minimum 3 years
Employment type

Regular position
Employer company

TOTALGAZ SOUTHERN AFRICA (PTY) LTD
Workplace location (Precisions/Keywords)

Cape Town, South Africa
Context and environment

·  Maintain the 48-hour service levels.
·  Constant flow of telephonic enquiries by customers, sales staff, distributors and other parties have a disruptive effect on the performance of other duties.
·  Good working relationships (internal and external) essential.
·  Good negotiating skills.