CARD ADMIN OFFICER

Job description

JOHANNESBURG-BIERMANN AV(ZAF)
Job Description

Total South Africa has an exciting role available for a Card Admin Officer within the Retail Card Division!

In this role, you will be responsible and accountable for providing  end to end Administration processes on the Card Offering  relating to both Customers and Dealers

You will be responsible for:
·  Accurately creating Customer and Dealer accounts on the  Web based systems (Tomcard E-fuel  , Extranet and MIS) , whilst following internal process
·  Ensuring Customer  and Dealer cards are well maintained in creation , printing ,blacklisting and renewals , whilst following the internal procedure
·  Investigating and resolving queries on a daily basis  raised by Total Card Customers ,Dealers  ,Total Customer Care agents  and logged on SALSA   , thereby  contributing to being number one with our Customers
·  Investigating and capturing manual transactions performed by Total Card Merchant’s  onto the Tomcard System
·  Analysing daily the Card anomaly reports and communicating  issues to Customers  in order  to ensure successful systematic transactions
·  Ensuring product changes for stations are updated on Tomcard  as required
·  Investigating errors on card balances and ensuring transactions are correctly sequenced , thereby ensuring Priority Control 2 (Trial balance) is well maintained
·  Accurately calculating ,capturing and publishing  the monthly Total Card pricing on the Tomcard Systems as per internal procedure
·  Assisting Customers and Dealers with the Total Card processes , systems , administration , reports and product knowledge
·  Providing daily support to the Card Sales Representative as per allocated areas
·  Investigating Bank EFT queries raised by Total Dealers and efficiently managing the resolution between Bank and Dealer / Customer
·  Submitting  weekly and  monthly KPIs on activities within area of control to Management
·  Providing support with Projects related to all EFT and Card Offerings , developments or enhancements when required

HSEQ
·  Ensuring constant adherence and compliance to company HSEQ and security standards, local by-laws, standards and legislation

Offer ID

30055BR
Country

South Africa
About us / company profile

Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by 100,000 employees: to make energy better each and every day.
Candidate profile

You possess the following:
·  1 to 3 years related experience in Oil or comparable industry required  /
·  3 year Degree in Financial Management
·  Good knowledge of systems (SAP /Ms Office Packages / Web Based Systems)
·  Good understanding of Practical Accounting
·  Good communication skills ( both verbal and written)
Métier

Administrative Support
Job Title

CARD ADMIN OFFICER
Branch

Marketing & Services
Region, department, area

South Africa
Functional discipline

Secretarial/Administrative Support
Experience level required

0 - 3 years, 3 - 6 years
Employment type

Regular position
Affiliate (if known)

TOTAL SOUTH AFRICA (PTY) LTD
Context and environment