Systems Support Specialist

Job description

Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.

Posting Notes: HomeGoods Distribution Center Bloomfield || 1415 Blue Hills Ave || Bloomfield || CT || 06002

Responsibilities:

·  Monitor, troubleshoot, repair, clean, and install all DC computer telecommunications, copier hardware, and ticket printers to ensure continuous operation within the DC.
·  Ensure all network components are operational.
·  Make repairs, adjustments, upgrade and configure systems as needed. Walk the facility daily to look for equipment that is in need of repair or missing. 
·  Recommend/perform maintenance and/or replacement of equipment.
·  Maintain comprehensive records of equipment inventory, problems/failures, and coordinate preventative maintenance and/or corrective programs with vendors.
·  Coordinate the ordering of supplies and maintain technical inventories.
·  Work with the Data Center Supervisor to review the daily activities of the data center, which includes data entry and ticketing personnel.
·  Perform special projects as needed.
·  Perform and schedule system backups as required and coordinate schedule changes for backups with Corporate IT.
·  Follow proper escalation procedures on IT Services.

Qualifications:

·  Must have 1-2 years’ experience working in network communications (voice, data, telecommunications and/or a technology support role).
·  High School diploma required, Associates degree or equivalent work experience strongly preferred. Vocational training and/or course work in telecommunications is considered a plus.
·  In depth knowledge of telecommunications equipment, Radio/RF systems, a strong mechanical acumen, and the ability to troubleshoot and repair PC problems.
·  Strong organizational/communication skills.
·  Someone detail oriented with the ability to prioritize multiple projects.
·  Good communication skills.
·  Bi-lingual in Spanish and English is a plus, but not required.
·  Familiar with or certified in ITIL v3 or v4 Foundations is a plus, but not required.

At HomeGoods, we embrace the unknown⁠—with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different—here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: HomeGoods Distribution Center Bloomfield || 1415 Blue Hills Ave || Bloomfield || CT || 06002

 

Nearest Major Market: Hartford
Job Segment: Telecom, Telecommunications, Supply, Facilities, Data Center, Technology, Operations