Store Operations Specialist

Job description

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We’re looking for a Store Operations Specialist to enhance our store systems and processes, ensuring smooth project rollouts and effective communication with internal teams. You'll partner with various departments to maintain customer satisfaction programs, provide technical support, and drive operational efficiency. This role offers the opportunity to influence leadership, optimize tools, and participate in process improvement projects, all while supporting and mentoring team members. Join us to make a significant impact on our store operations and customer experience!

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.

• Enjoy Associate discounts at our stores, available to you and eligible family members.

• Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources

• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. 

• Comprehensive training and development resources designed to help you learn, grow, and succeed.

• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do:

• Develops and implements enhancements to existing Store Operations systems, processes and programs including project and roll out plans for JOY, Damages, Door to floor, markdowns and service areas

• Assesses and determines the strategy needed to support project rollout, schedules, documentation, policy and procedures, and communications in partnership with Store Operations internal teams including Training and Communication, Technology, Workforce Planning and Programs, Merchandise and Field Presentation

• Partners with Customer Service and Media and Insights department(s) to maintain the Customer Satisfaction Survey Program (i.e., analysis of reports and dashboards, creating, and maintaining operational guides, attending vendor meetings etc.)

• Communicates new Store Operations processes and programs to the Field Operational teams and ensures effective execution by providing continuous problem solving, procedural and technical support

• Implements detailed timelines and determines priorities for completion of all Operational activities / initiatives

About You:

• Minimum two (2) years of related retail operations experience

• Post-secondary degree in related field, e.g. Retail or Business Management considered an asset

• Lean Six Sigma Green Belt or in the process of obtaining certification is an asset

• Understanding and applying principles of project control; ability to manage projects within one or more systems

• Solid problem-solving skills including analysis of information and research skills with knowledge of design/manipulation concepts

• Strong organizational skills including change management, time management; ability to implement and manage details, prioritize, and multi-task with limited supervision and under time pressure

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

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