Senior Store Operations Trainer

Job description

Vanessa discovered OPPORTUNITY working at TJX

Vanessa loves to take advantage of all the learning opportunities TJX has to offer - from training and certifications - to the ‘Go Green’ committee. Here, your contributions can go further than your specific role. Come see what opportunities are waiting for you!

What you’ll discover

Eligible Associates can look forward to:

• State-of-the-art amenities at our eco-friendly Home Office. Take a tour HERE!

• One-of-a-kind, inclusive culture
• Enjoy the Best of Both with our Hybrid work model
• Health benefits that take effect your first day
• Retirement Savings Plan
• Dedicated training and on-the-job resources to enhance your development
• Three weeks' vacation with the option to buy an additional week through our Vacation Trade Program
• Tuition reimbursement to support your career progression
• Merchandise discount for yourself and eligible family members at all TJX Canada stores

• Associate and Family Assistance Program to support healthy living

What you’ll do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key accountabilities of the role:

• This position is responsible for leading the development and delivery of training projects for all stores nationally and providing subject matter expertise across store operations to build a variety of learning experiences including instructor led, eLearning, policy & procedure documents, and supporting visual materials to create effective learning solutions for the field
• Plans for the development and implementation of instructor led, eLearning, or visual based solutions through direct partnerships with subject matter experts in Store Operations and Field partners to conduct comprehensive needs analysis, align on initiative outcomes, and identify and assess risks to project goals; provide required project updates to business leads and project teams where needed
• Leads and collaborates on projects with varying spans of complexity; Includes developing project charters and project goals, creating milestones, communicating project timelines, and meeting and influencing with business partners regularly to ensure alignment to project outcomes and meet business priorities
• Develops detailed training plans to support the implementation of new Operational Improvement initiatives to enable the adoption of new field processes for all banners

• Maintains and conducts annual reviews of all store training programs alongside subject matter experts, Learning & Development partners, soliciting Field feedback to identify any training gaps or opportunities
• Collaborates with Field Training Managers and SMEs to build effective learning elements. Acts as a consultant to Learning & Development partners for the design of new templates for programs including workbooks, leader’s guides, PowerPoints, interactive PDF’s, video creation & editing

What you’ll need

To begin your career with us, we require the following:

• Minimum College Diploma or bachelor’s degree in Retail Management preferred. Certification in Adult Learning or Instructional Design certificate/program completion is an asset
• Three to five years’ retail experience with a minimum of three (3) years of training design experience. Facilitation and Project Management experience is an asset
• Strong project management skills including maintaining detailed development plans for projects; understanding and applying principles of project control; ability to manage projects within one or more systems

• Intermediate to advanced communication skills (technical) and ability to communicate at all levels of the organization
• A valid Driver’s license required

Salary Range: $73,190 - $102,410* /year

  *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.   

Posting details

• Application closing date: November 08, 2024

Internal TJX Canada Associate to submit the completed and signed Internal Application Form along with their resume through TMS. For more information, refer to the Internal Application Form Guide located on the Thread/HR Hub. In addition, please use your personal email address when submitting your resume and Internal Application Form.

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.