Retail Engagement Coor

Job description

Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.

Posting Notes: HomeGoods Store 0103 || 7607 Mall Road Florence Sq || Florence || KY || 41042

Duties and Responsibilities

Promotes a “Highly Satisfied” customer experience utilizing appropriate tools and resources
Drives customer loyalty through all programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback,goals,and company initiatives
Utilizes TJX approved Training resources,protocols,and guides to provide training and mentoring to all Associates on Policies and Procedures
Provides ongoing recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floor
Audits and approves all applicable paperwork
Maintains cleanliness,recovery, and organizational standards throughout the frontline
Monitors all frontline equipment,communicating issues to management
Executes and adheres to all Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational,merchandise,and loss prevention policies and procedures (IE:merchandise ticketing,EAS tagging (if applicable),and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a risk-free environment by reporting to Store Management any type of safety hazard in the store
Other duties as assigned

Specify the number of associates receiving day-to-day guidance/direction

Position does not have any direct or indirect reports

Minimum formal education, if any, required to perform this job

High School graduate or equivalent degree preferred

Minimum job skills required to perform this job

Available to work flexible schedule including evenings and weekends
Ability to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Ability to lift heavy merchandise with/without reasonable accommodations
Ability to train and provide direction to others
Ability to run a register/handle money
Must be able to handle confidential information with discretion

Minimum experience required to perform this job:

Experience as a coordinator or previous retail/supervisory experience preferred

Organization Chart

Reports To:

Store Manager & Assistant Store Manager

This position has a starting pay range of $14.50 to $15.00 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Benefits offered to all Associates include: Associate discount;Employee Assistance Program(EAP);smoking cessation support;paid sick time;bereavement leave;child care discounts;pet insurance;credit union;cell phone discounts;and referral bonuses. In addition, Associates who meet certain service or hours requirements are eligible for the following benefits: 401(k);medical;dental;vision;health savings account;health care flexible spending account;life insurance;short and long term disability coverage;AD&D;paid parental leave;paid holidays/vacation time/personal days;group auto/home/renters insurance discounts;scholarship program;and adoption assistance. Management Associates are also eligible to participate in an annual incentive program.

Applications for this position are always accepted.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: HomeGoods Store 0103 || 7607 Mall Road Florence Sq || Florence || KY || 41042