Merchandise Processing Coordinator

Job description

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, we operate hundreds of stores in hundreds of cities around the world. In Canada, our retail chains include Winners, HomeSense, and Marshalls. With variety comes plenty of happy surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

 

Meet Ross.

Ross is one of our Merchandise Processing Coordinators. He’s responsible for coordinating the smooth and timely movement of merchandise from the back room to the sales floor, as well as for maintaining the standards – both operational and presentational – of the sales floor. He’s got a great understanding of retail operations, but more than that, he’s got a keen sense of seasonal fashion-trends. In short, his ability to manage the inventory of his store is nothing less than supernatural.

Of course, he sometimes confuses his left with his right.

But still, this is Ross. He is one of us.

But know this. If you do decide to apply for this position, and we agree that this is the right job for you, you’ll be supported by a plethora of internal programs whose only focus is the continued progress of your career. At TJX Canada, we do everything we can to help you achieve your full potential. But we can’t do it all ourselves. You’ll need to bring the ambition, the motivation, and the drive.

 

This position supports the Assistant Manager of Merchandise. The Merchandise Processing Coordinator (MPC) assists in coordinating and executing the smooth and timely receiving, processing and flow of merchandise from the backroom to the sales floor. This position also assists in the training and development of backroom and salesfloor Associates. The MPC is also responsible for customer service for both internal and external customers.
Note:
• Coordinators are scheduled to coach/direct Associate’s 20% of their time (7.5hours/week) with the remaining 80% executing tasks as per Roles and Responsibilities. The allocated 7.5 hours does not have to be spread evenly across the week, schedule should reflect business need.
• Stores <5 million, have the salesfloor as an added area of responsibility. Refer to Merchandise Coordinator roles and responsibilities for additional responsibilities.
Communication, Leadership and Culture
• Participate in weekly Mgmt. / Coordinator meetings and daily huddles. Communicate any questions, concerns or clarification required.
• Provide weekly updates on objectives and identify any issues or opportunities pertaining to door to floor, merchandising, IBI and Operational standards.
• Review weekly MAP
* and any communication from Mgmt. team, Home Office or Regional Office pertaining to events, floor moves, recalls.
• Support communication of changes to merchandise presentation, IBI, trends, ads, events etc.
• Participate in planning sessions with Management team to improve sales.
• During store visits from Regional Office, District Manager, Home Office or any other visitor entering store, walk through area of responsibility to provide information on the business.
• Communicate, assign, monitor and redirects work of Associates during shifts to achieve backroom and salesfloor priorities.
• Direct and adhere to policies and procedures and company initiatives.
• Complete customer ready tours (CRT)
* for Associates daily and ensure completion within the timelines.
• Utilize tools and manuals to communicate the fundamentals of off price to Associates.
• Contribute and participate to a team environment by sharing in workload of peers throughout the store or as assigned.
• Drive execution by taking on Associates duties as assigned.
• Provide feedback to Associates on their productivity performance in comparison to time and compliance standards.
• As assigned by the AM of Merchandise:
o Provide training and coaching to existing Associates and new hires.
o Train Associates on the fundamentals of off price utilizing the Backroom and IBI Reference Guide as a support tool.
o Train and prepare Associates for inventory procedures.
o Support store cross-training needs for Associates, Coordinators and new members of Management.
o Coach Associates on the handling of customer complaints and customer service skills.
o Participate in store plans to ensure the store is neat, clean and organized.
o Train and coach Associates in proper store maintenance.
o Has authority to approve returns, customer requested markdowns, safe audit, receive jewellery, open the door for Associates entering the store in the morning and merchandise holds as per the authorization chart.
• Support total store awareness in the absence of the Customer Service / Operations, Customer Service and Merchandising Coordinator. In the absence of the AM of Merchandise support the execution of daily operational tasks.
Customer
Satisfaction
• The JOY Project
* is a program created to invigorate, strengthen and support all the integral parts of our culture at TJX Canada.
o Sustain Customer Engagement standards Motivate and encourage fellow Associates to meaningfully interact and serve Customers
o Create happy Customer experiences by contributing to a positive work environment.
• Lead and coach Associates on customer service delivery by providing exemplary customer service (LAST).
• Answer questions regarding merchandise items, prices and brands and provide information regarding promotions
• Answer questions surrounding TJX Canada policies and procedures, events and store locations.
• Empowered to make exceptions to customer service policies where appropriate to satisfy customers.
Health and Safety • Health and Safety in the workplace applies to everyone at TJX Canada. An Internal Responsibility System makes all parties in the workplace
jointly responsible and equally involved to act on all Health and Safety matters for all Associates and Customers.
Loss Prevention • Loss Prevention is everyone’s responsibility. By greeting our customers within 10 ft. and 10 second, ensuring all items have a correct price
ticket and are sold at the right price, being operationally excellent and minimizing damages to our product, we will minimize the
opportunity for shrink. Get involved by learning more and doing more with the help of the SHRINKSMART program.
PCI • TJX has a company-wide, high-priority Information Management Program designed to protect Personal and Business Information and the
systems and equipment that store and process it and to prevent unauthorized access to and misuse of Personal and Business Information.
Assist with ensuring compliance to Privacy and Security policies and procedures are met.
• Remember to be attentive in your daily work activities:
o Collect, use, share, and store the minimum amount of personal information only as is necessary to do your job.
o Do not use or refer to Personal Information outside of work.
Backroom • Provide insight on D2F
* process and merchandise flow to the AM of Merchandise.
• Evaluate backroom standards to identify opportunities and challenges in the backroom.
• Prioritize processing of ad / event and seasonal merchandise.
• Anticipate possible backstock requirements and support creating a plan with the AM of Merchandise or AM of Backroom when required.
• Utilize the Fundamentals of Off Price
*; Backroom and IBI Reference guide to validate execution and to coach and model efficiencies.
• Ensure merchandise is processed according to all company standards.
• Oversee all Backroom
* activities:
o Maintaining organization and cleanliness (i.e. ensure material-handling equipment is empty, staged and garbage is cleared).
o Monitoring necessary supplies and communicating needs to Management (i.e., hangers, SENSORMATIC, Size Nubs, etc.).
o Set-up and maintenance of the Door to Floor Productivity Centre.
o In partnership with Management, use the Door to Floor Receiving and Processing Matrix to determine the number of
Associates required to effectively receive process and merchandise the truck.
o Ensure all merchandise is received, processed within the productivity center timelines.
o Based on door to floor productivity center timelines flex self and Associates accordingly to continuously flow merchandise
onto salesfloor.
o Ensure Associates utilize WorkSmart Principles.
o Adhere to all TJXC Health and Safety requirements.
o Coach and validate Associates on the correct procedures on Damage Reduction Principles including repairs and proper use of write offs.
o Maintain Re-Wrap Table to ensure items are ticketed/marked down and rewraps are completed daily.
o Maintain size nub set up and sorting into Lin Bins.
o Ensure IBI kits are set up, maintained and utilized
o Ensure proper use of Hanger Management.
o Ensure damages are dealt with and/or reported to Management in a timely manner
o Execute and validate all garbage and recycling program guidelines are being adhered to.
o Maintain backroom signs.
o Maintain fixture management, storage, cleanliness, and organization.
o Communicate excess fixture issues to Management.
o Ensure all shrink controls are executed.
• Support Management in identifying training needs and participate in training Associates in Door to Floor procedures.
• Communicate delivery issues to Management for reporting purposes.
• Partner with Management to train designated back-ups to lead Door To Floor in your absence (i.e. other Coordinator or Succession Planned Associate)
• Identify, communicate and correct bottlenecks and safety issues in the Backroom.
• Maintain strict adherence to all TJXC Shipping and Receiving controls.
• Remove Pallet IDs from pallets (Pallet Tracking Stores only).
• Manage exceptions to normal truck shipment (e.g. double shipments/cartons, late or early trucks, unexpected trucks, supplies, transfers, etc.).
Salesfloor
• Monitor movement of backstock goods onto the salesfloor within a timely manner.
Individual Development
• Actively participate in driving your own development.
• Communicate to Management Team any areas of interest for development.

*Reference List (documents found on estore/elibrary):
Door to Floor: Door to Floor/Applicable area for review
CRT's: eStore/eForms-Store Operations/Customer Ready Tour – Policy and Procedures
Development Plan: eStore/eForms -HR Forms/Other HR forms/Individual Development Plan Template
Door to Floor Reference Guide: eLibrary/ Fundamentals of Off Price/Reference Guides/Door To Floor Reference Guide
Huddle Hub: Store Engagement Programs/Huddle Hub/Huddle Hub Board Procedures
IBI Reference Guide: eLibrary/ Fundamentals of Off Price/Reference Guides/Item by Item (IBI) Reference Guide
Joy Project: Store Engagement Programs/The Joy Project
MAP: Merchandise Presentation/applicable MAP by banner
Markdown Reference Guide: eLibrary/ Fundamentals of Off Price/ Reference Guides/Markdown Reference Guide

So what do you think? Like Ross, are you one of us?

Now, if you were to come on board as one of our Merchandise Processing Coordinators, we’d ask you to do the following:

·  Understand and be knowledgeable of BEST operational standards and monitor backroom performance and execution against these standards
·  Provide weekly updates on objectives and identify any issues or opportunities pertaining to receiving, processing, layout and organization of the backroom and overall backroom compliance
·  Review weekly MAP and CommPak and support communication of change to backroom policies and/or procedures
·  In conjunction with the AM Merchandise, incorporate sales information to drive backroom activities (i.e. prioritize the processing of ad/event/seasonal merchandise; anticipate back stock requirements; etc.)
·  Be present for the truck receipt and processing
·  Train Associates on receiving and processing, BEST operational methods and procedures, backroom maintenance and fixture storage, etc.
·  Work with our AM of Merchandise and our Merchandise Coordinators to set priorities for processing to expedite the flow of merchandise to the sales floor
·  Training and developing Associates in the backroom and provide customer service for both internal and external customers

Sounds rather challenging and exciting, right? Let’s hope so, because if it sounds easy or boring, there’s a good chance this job isn’t for you. But if it does sound right for you, here’s why we know you’ll be able to handle those challenges:

·  You have two years of relevant experience, which you can use to build a stable and bright future here at TJX Canada
·  You possess strong knowledge of merchandise processing and general knowledge of merchandising and merchandise-flow management, including an understanding of the Company’s policies and practices
·  You have strong communication skills, including verbal, written, and active-listening skills
·  Your customer-service skills include effectively and efficiently responding to Associate inquiries, identifying stated and unstated customer needs, building relationships with Associates, resolving problems that might arise, and referring complex issues to Management

 

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people in our Distributions Centres, Retail Stores or any of our Office locations. We work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

Here at TJX Canada we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email accessiblecareers@tjxcanada.ca.

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