Merchandise Operations Manager

Job description

TJX Australia

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Join Us at TJX Australia!

This position provides strategic leadership and management to a team of up to 6 Associates with overall accountability for the effective and consistent execution of Merchant/Buyer operational tasks by approximately 20-25 Associates.

POSITION KEY RESPONSIBILITIES

• Hires and trains Supervisors and Merchandise Assistants; implementation of training schedules to ensure development of their knowledge base and skill set

• Identifies opportunities and supports with coaching; development of leadership skills; and career progression.

• Oversees /monitors analysis of work streams and operational activities to ensure the team operates at the optimum level of effectiveness and efficiency across all units

• Identifies new trends and anticipates shifts in business needs to proactively adapt operations in support of merchant activities 

• Works with Supervisors to ensure strong partnerships with merchants, to ensure each department receives the appropriate level of support, flexing and leveraging resources across teams to maximize capacity

• Key business partnership to develop and ensure execution of procedures that maximize efficiencies and accuracy for the writing and modifications of purchase orders and inbound flow

• Single point of contact for up to DMM for on order analysis; purchase order processes; vendor relationships; merchandise flow and buyer support

• Project Management supporting IT/Business initiated projects and Merchandise Operations identified opportunity projects in conjunction with GCI and key stakeholders.

• Partnership with merchants and key business partners in the identification and creation of OMGs, supporting documents, learning materials and SharePoint sites

• Triaging of business reporting with proactive issue/resolution of identified risks, and timely escalation as required

• Lead with, and educate the team in TJX Leadership competencies and cultural factors

IDEAL EDUCATION / QUALIFICATIONS / COMPETENCIES

• Tertiary education and/or equivalent experience required.

• 3-5 years Management experience, leading teams in an Operations or Customer Service environment

• Advanced knowledge of Merchandise or Buying Operations functions including following-up on delivery, and developing and maintaining excellent relationships with vendors and business partners

• Ability to partner and has working knowledge of how other support departments/functions assist in the achievement of Merchant and Merch Ops goals (e.g.  Merchandising, Merchandise Flow, Planning, Logistics, Accounts Payable, Imports, Samples, Expenses Payable, PC operations)

• Excellent Communication skills - ability to listen deeply and to articulate in both verbal and written formats the best course of action for cross functional teams

• Ability to partner and plan effectively with up to GMM and DMM’s in their business portfolios

• Experience in business projects (conducting needs analysis, planning skills, root cause analysis)

• Strong computer skills including Excel, Word, Power Point, SharePoint

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

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