Loyalty Manager

Job description

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?

WHY YOU  

Are you passionate about customer engagement and loyalty programs? As a Loyalty Manager at TJX Europe, you’ll co-manage the Treasure Rewards and Benefits program, driving customer engagement, acquisition, and retention across 4 European markets. Your expertise in marketing, data insights, and collaboration will be key to developing and optimizing loyalty campaigns that align with our business objectives. 

WHAT YOU’LL DO  

• Jointly manage the Treasure rewards and benefits, ensuring operational excellence and budget management. 

• Develop and optimize loyalty campaigns to support business objectives and drive customer engagement. 

• Partner with Marketing, Analytics & Insights, ECRM, and Creative teams for integrated campaigns. 

• Collaborate with Store Operations, IT, eCommerce, Customer Service, Legal, and Procurement teams. 

• Support the evolution of the loyalty program and manage a direct report (Loyalty Officer). 

• Execute campaigns and customer initiatives to meet KPIs, ensuring timely and budget-friendly delivery. 

• Manage third-party and agency relationships, overseeing project delivery and costs. 

• Utilize customer data to develop actionable insights and respond to business challenges. 

• Oversee loyalty-related tech solutions and testing. 

• Maintain transparency and control over program expenses, coordinating with Finance. 

• Propose ideas to evolve the program based on customer behavior and competitive landscape. 

• Develop and manage the Loyalty Officer, ensuring their growth and delivery of objectives. 

WHAT YOU’LL BRING

•  Experience in marketing and loyalty/customer-facing program management. 

• Background in a market-leading retail environment preferred. 

• Proven ability to drive customer engagement programs strategically and operationally. 

• Proficiency in Excel and PowerPoint, with strong analytical and technical skills. 

• Ability to negotiate and review third-party contracts and pricing. 

• Skilled in project and agency management, delivering projects on time and within budget. 

• Excellent project management and time management abilities, with attention to detail. 

• Strong team player with a passion for collaboration and influence. 

• Experience working across different markets in Europe and with a Pan-European team 

• Leadership experience managing a small team. 

• Willingness to travel for regular agency and market visits. 

Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.