Logistics Contact Centre Analyst (German Speaking)

Job description

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

We are looking for a German-speaking Logistics Analyst to join our Logistics Contact Centre.

This is an entry-level role within Logistics where you will be working with Buying Operations Teams and Vendors globally as part of a helpdesk which assists our vendors to book goods into our supply chain, enabling smooth flow to our processing centres and out to stores. You will work out of a shared inbox and will be using a soft-telephony system to field vendor calls.

Elements of the role will require the successful candidate to communicate verbally with German-speaking partners the business so an ability to speak German is required.

Role Responsibilities

• Assisting vendors with booking account setup, password and account updates, and guiding them through the shipment booking process.
• Supporting vendors in an assigned region (UK, EU, or Rest Of World) via phone and the ServiceNow platform with queries on how their goods are received into the TJX network.
• Flexing to assist vendors queries globally when business needs require.
• Ensuring code status and presence are accurately maintained on our telephony system
• Owning cases end‑to‑end, adding clear notes, and driving resolutions to meet team service targets, including C2R (Contact to Resolution).
• Booking in deliveries into TJX Processing Centres for exception vendors.
• Maintaining accurate logs, records, and reports.
• Informing vendors of non-compliance.
• Resolving collection related issues.
• Supporting the customs documentation compliance process.
• Assisting Buying Operations with queries and Logistics upskilling.

Key Skills, Knowledge & Experience

• Required: German/English dual verbal/written language ability.
• Preferred: Additional EU language skills (Italian, Spanish, French).
• Strong administrative and organisational skills.
• PC literate with good data entry and maths skills.
• Able to balance evolving priorities and multitask in a fast paced environment while maintaining a positive and professional demeanour.
• Independent, able to work effectively without close supervision.
• Committed, reliable and akes accountability for personal development
• Task oriented, aware of timeframes.
• Excellent interpersonal and able to communicate clearly.
• Demonstrates flexibility and ability to adapt to an ever-evolving and diverse environment.

Interested in hearing more? Apply today and Discover Different at TJX.

You must have the legal right to work in the country you are applying to.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy, race, religion or belief and/or sexual orientation.

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