HR Shared Services Representative

The Opportunity: Contribute To The Growth Of Your Career.

Serves as a primary resource for all U.S., Australia and Global Buying Office Associates at all levels contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with TJX, State, and Federal guidelines. Inquiries and processing include, but are not limited to, benefits, paid time off, leaves of absence, navigation in HR Systems, and verifications of employment. 

Major Areas of Responsibility  

• Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports). 
• Process routine transactions aligned to the pod the Rep is anchored to support (e.g. associate inquiries, associate movement, separations, 1-9 verification) 
• Performs accurate and timely processing of HR transactions in HCM system 
• Provide a high level of customer service to TJX associates including processing transactions in alignment with SLAs and escalate issues or risks to managers and pod leads as needed  
• Highlight opportunities to address common inquiries through self-service functionality 
• Identifies trends in inquiries, transaction requests, and / or issues and share improvement opportunities with managers and pod leads 
• Asks probing questions to identify what is truly being asked to provide additional details and clarity around the topic.  
• Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting excellent customer service.  
• Prioritizes higher value activities based on business needs 
• Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution 
• Assists Associates and Managers navigating through HR systems 
• Other duties as assigned 

Who We Are Looking For: You.

• High school diploma or equivalent
• Minimum 1 year job related experience in an administrative role preferred 
• Deep understanding of HR process areas/services within the pod they support  
• Understanding of legal and regulatory requirements by region, state and population groups they are supporting 
• Strong written and verbal communication skills  
• Experience working on a team, and independently 
• Time management skills; Time management skills; ability to multi-task and work in a fast-paced environment 
• Ability to prioritize work based on internal and external deadlines 
• Ability to remain flexible and pivot based on business needs  
• Knowledge of HR workflows design in TJX systems 
• Knowledge of navigating ServiceNow case and knowledge workflows  
• Ability to maintain confidentiality and apply privacy requirements 
• Self-sufficient utilization of resources 
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)