Global Safety & Security Center Operator (GSOC)

Job description

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Posting Notes: 770 Cochituate Rd Framingham MA 01701 

The Opportunity: Contribute To The Growth Of Your Career.

Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur.  This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential.  This is a role that requires a hands-on and agile approach to learning new skills and keeping up with technology. 

1st Shift (7am - 3pm)

The main duties to be completed within the role of GIS SOC Operator include but not limited to the following:

• Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities
• Responsible for all control room operations, including CCTV review.
• Ensure that all incidents are dealth with, loggged and communcated in accordance with procedures
• Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers
•  Support major incident command, control and crisis management and provide recommendations.
• Knowledge of how to use security and fire alarm systems 
•  Must be able to be contacted while on shift
• Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs

Qualifications:

• Bachelor's degree or 1-4 years of experience in lieu of degree
• working experience with Incident Management and Change Management
• Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven prioties simultaneously.
• Troubleshooting experience
• Self-motivated and can work both indepentently and within a team in our 24/7 Operations Center; available for off hours shift coverage and be able to take ownership of technial isues in the role of Incident Commander
• Accountability and Trust
• Unquestionable integrity and ethic

We care about our culture, but we also prioritize your needs!

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time.  Contact your TJX representative for more information.

This position has a starting pay range of $20.80 to $26.55 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people who work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: 770 Cochituate Rd Framingham MA 01701