Customer Insights Data Analyst - 18 month contract

Job description

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We’re looking for a Customer Insights Data Analyst for an 18-month contract to help shape data-driven strategies that enhance customer engagement and loyalty. In this role, you’ll turn complex data into compelling stories using tools like SQL and Power BI, uncovering key patterns in customer behavior and campaign performance. You’ll collaborate across teams to deliver actionable insights that drive smarter decisions and innovative solutions. If you're passionate about analytics, storytelling through data, and making a real impact, this is a great opportunity to grow your skills in a dynamic, fast-paced environment.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. 
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Immediate access to our Group Benefits package, Associate & Family Assistance Program, and various well-being resources.
• Discover innovative amenities at our eco-friendly corporate office, along with the flexibility and balance of our hybrid work model

What You’ll Do:

• Leverage analytical and technical expertise to address key business objectives, enabling fact-based decision-making and strategic insights.
• Execute data queries using tools like SQL and Power BI to uncover customer behaviour patterns and translate findings into compelling stories through data visualization.
• Analyze customer metrics including shopping frequency, transaction trends, category purchases, cross-shop behavior, basket size, and demographics to inform business strategies.
• Manage customer lists for loyalty and brand campaigns, ensuring accurate targeting and alignment with campaign goals to drive engagement and retention.
• Monitor loyalty program performance, identify trends, and provide actionable insights to support customer acquisition, cross-sell opportunities, and retention strategies.
• Collaborate on research initiatives and brainstorming sessions, synthesizing data from multiple sources to support the Consumer Insights Manager and contribute to innovative customer-focused solutions.

About You:

• Minimum College Diploma or bachelor’s degree in economics, Statistics, Mathematics, Computer Science or another quantitative field, with 3-5 years working experience in marketing analysis and research.
• High degree of proficiency in SQL, Power BI and PC applications such as Microsoft Office, specifically, Microsoft Excel and Microsoft PowerPoint.
• Analytical & Problem-Solving Excellence: Demonstrated critical thinking and attention to detail with a passion for understanding customer behavior. Skilled in translating complex analytics into clear insights for non-technical audiences.
• Collaborative & Influential Team Player: Builds trust and fosters a culture of partnership. Able to work independently while keeping stakeholders informed and engaged.
• Adaptable & Self-Motivated Learner: Thrives in fast-paced environment with shifting priorities. Quickly grasping new technologies and concepts, consistently seeking ways to add value.
• Strong Communication & Time Management: Effective oral and written communicator with excellent time estimation and follow-up skills. Balances autonomy with accountability to drive business results.

Posting Details:

• Posting End Date: November 27, 2025
• What to expect: Qualified applicants must complete a one-way video interview via HireVue by November 19, 2025. Candidates who successfully meet the criteria will then proceed to a one-on-one interviews with the hiring team with an assessment.

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

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