Customer Insights Analyst

Job description

Are you ready to explore career opportunities at TJX Canada and join our team?  TJX Canada is part of The TJX Companies, Inc., the world’s leading off-price retailer of apparel and homeware worldwide, and in Canada, our retail chains include Winners, Marshalls and HomeSense.

In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with many growth opportunities.  We operate hundreds of stores in hundreds of cities.

TJX’s retail chains include TJ Maxx, Marshalls, HomeGoods and Sierra Trading Post in the United States TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense in the United Kingdom and Ireland; and TK Maxx in Australia.

As a retailer committed to growth, success is always in style at TJX!

Meet Emily

 

Emilyis aCustomer Insights Analystin ourMarketingDepartment.  She is responsible forcollecting and analyzing data to deliver actionable insights to inform marketing and loyalty programs and improve customer engagement for TJX Canada.

 

It’s easy to create a team. But what makes the team work? We believe it’s having individuals like Emilyon board. She creates momentum by inspiring colleagues to think outside the box and share ideas freely. Teamwork means striving for a work environment where each team member is valued for their individual talents and ideas.  And that’s how Emilycontributes here with us.

 

Now, if you were to come on board as one of ourCustomer Insights Analyst, we’dask you to do the following:

 

·  Develops and builds reporting capabilities to generate marketing insights; synthesizes data, identifying insights and create compelling data visualizations from multiple sources (NPD, InMoment, CDW etc.) to influence business decisions
·  Collaborate with Brand and Loyalty to develop performance metrics on loyalty membership (new and current) and research opportunities to increase customer onboarding, cross-selling and retention and improve future promotions; analyzes customer data, purchasing trends, campaign responses, web traffic (email, influencers, social media etc.), and customer database to evaluate the effectiveness of marketing efforts
·  Analyzes customer and campaign performance trends collecting CRM data, web analytics and sales data, develop and monitor KPI’s and ROI measures for evaluation of marketing output and campaign effectiveness; uses visualization and data mining tools such as Tableau/SQL/Oracle to uncover insights and develop program recommendations for Management review
·  Partners with internal business partners (IT, Loyalty, International Marketing) and outside vendors (global database, email service provider, credit provider) to ensure timely/accurate delivery of reporting and analysis

Sounds rather challenging and exciting, right? Let’s hope so, because if it sounds easy or boring, there’s a good chance this job isn’t for you. But if it does sound right for you, here’s why we know you’ll be able to handle those challenges.  You have:

·  Minimum College Diploma or Bachelor’s Degree in Retail, Marketing, Business Management, Economics, Statistics or Mathematics
·  Minimum three to five years working experience in marketing analysis and research
·  Proficiency working with large datasets to extract, manipulate, and analyze customer performance using business intelligence tools such as SQL (required), Cognos, Tableau, Alteryx; experience with predictive analytics tools including SAS, R, or SPSS preferred
·  Excellent computer skills; specifically in Microsoft Excel and Microsoft Access; experience working with Pivot Tables, Macros, Advanced Formulas, Queries and Visual Basic code (SQL)
·  Strong analytical and problem solving skills, including compiling large volume of data into meaningful information
·  Demonstrated critical thinking skills to provide solutions; ability to leverage prior experience
·  Adapts quickly to the changing requirements and needs of business
·  Investigative seeker, innovative thinker with a passion for quantitative analysis and desire to continually add value and help achieve business results
·  Ability to influence business partners, to build and maintain collaborative relationships
·  Excellent written, verbal and interpersonal communication skills to build cross- functional relationships
·  Ability to work independently; excellent time management skills with ability to estimate time required to complete projects; follow up on assignments, and keep appropriate team members up to date and aware of progress
·  Customer service skills including efficiently and effectively responding to inquires or resolving any conflicts/problems that might arise

Success is our favorite outfit! As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger and be part of our future. Apply now.

Here at TJX Canada we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email accessiblecareers@tjxcanada.ca.

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