Covert Loss Prevention Associate - VIC

Job description

TJX Australia

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Job Summary
The Covert Loss Prevention Associate supports TJX Australia’s Organised Retail Crime (ORC) strategy through discreet, plain-clothes surveillance. The role focuses on identifying recidivist offenders, gathering intelligence, and working closely with Police and ORC teams to safely disrupt high-harm retail crime and reduce external theft.

Key Responsibilities

• Conduct covert, plain‑clothes surveillance in high‑risk stores and retail precincts to identify recidivist offenders and organised retail crime activity.
• Maintain personal and team safety at all times, adhering to TJX safety protocols and legal guidelines for observation and reporting.
• Ensure a discreet, professional presence to avoid confrontation and minimise operational risk.
• Immediately escalate incidents involving violence, aggression, or associate safety concerns to the ORC Supervisor and Police.
• Observe and accurately document offender behaviour, modus operandi, and concealment techniques, maintaining detailed notes and evidence logs.
• Communicate real‑time intelligence to Police and ORC teams via approved channels to support safe apprehension outside store premises.
• Support ORC investigations through witness statements, CCTV referencing, and compliant evidence handling and chain‑of‑custody processes.
• Assist in developing local intelligence packages and offender profiles for ORC reporting systems.
• Build and maintain effective working relationships with Police and centre security teams.
• Provide actionable intelligence to support shrink reduction strategies and targeted ORC interventions.
• Contribute to ORC KPI reporting, case file preparation, court‑ready documentation, and continuous improvement of covert operations.

Key Skills & Experience

• Minimum 2 years’ experience in loss prevention, security, or investigations.
• Strong understanding of retail theft and organised crime behaviours.
• Excellent observation, documentation, and communication skills.
• High integrity, discretion, and ability to work independently.
• Familiarity with LP systems (e.g. Auror, Resolver, CCTV) and Microsoft Office.
• Valid Australian Security Licence (or ability to obtain and maintain); ability to travel and work flexible hours, including evenings and weekends.

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

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