Content Creation Specialist

Job description

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

This role can be based across any of our 6 Processing Centres across Europe: Stoke on Trent, Wakefield, Walsall (UK), Wroclaw, Sulechow (Poland) or Bergheim (Germany).

We are looking for a Content Creation Specialist to join our Central Distribution Operations team and ensure delivery of multi-channel communications for all European Distribution Processing Centres and supporting functions.

This role ensures alignment with TJX brand guidelines while evolving the cultural expectations of distribution. Working within a communications strategy and closely with distribution, you will be able to use your initiative to be reactive to business pressures, whilst also understanding how to deal with complex and opposing viewpoints.

Distribution is a fast-paced environment and you will ensure consistent execution and positive engagement for all our associates, promoting a culture of multi-channel communication and engagement that enables continuous improvement & development of our ways of creating digital content and communication.

Key Responsibilities

• Communications: Create and write specific and relevant communications free of grammatical errors. This will include briefs, WorkJam posts and emails.
• Content creation: Partner and align cross functionally to generate original content ideas that align with the organisation's goals, audience and brand guidelines. From creating social media style posts, producing and editing videos, infographics, podcasts, animation or other forms of multimedia content.
• Video production and editing: Produce, animate, and/or edit video content that engages associates and adheres to brand guidelines.
• Engaging associates: Understanding and tailoring content to meet the needs and preferences of associates across the European markets. Creating content that resonates with them and encourages engagement and sharing. Collaborating with stakeholders to align content creation with organisational goals, business priorities, marketing campaigns and other initiatives. Ability to connect with the TJX culture.
• Content promotion: Develop promotional strategies and communication plans to increase content visibility and reach by utilising all available channels.
• Continuing professional development: Maintain an active interest in innovation, industry trends, best practices, and emerging communication technologies to support the continuous improvement.
• Application management: Partner with the Digital Systems Manager to support maintenance and upkeep of all creative aspects of the work application (WorkJam), including posts, banners, knowledge articles etc. Ensuring communications are added, scheduled and posted to channels in a timely manner. Supporting with Service Now ticket management to resolve system issues, providing timely support to end-users in a professional manner.
• Auditing and reporting: Conduct routine audits of content to ensure compliance with brand guidelines and Collate analytics and stats on our engagement.

Key Skills, Knowledge & Essential Experience

• A strong understanding of retail and/or distribution environments
• Written and verbal knowledge of a second language, either Polish or German would be beneficial
• Graphic design qualification and/or experience preferred
• Excellent creative skills with the ability to engage broad audiences with their skills
• Able to be create engaging content, utilising graphic design producing assets such as: GIFs, Posters, Videos, Animations, Slide decks
• Ability to create engaging written communications, utilising English language (and second language) including Written Briefs, Emails, Social media style posts, Articles / Blog posts
• Thorough knowledge of: Mac OS Literate, InDesign, Illustrator, Photoshop, Adobe Premier Pro, Microsoft software (PowerPoint, Word, Excel)
• Strong verbal and written communication skills
• Logical thinker able to add value and increase user experience within a work application (Workjam), analysing data trends, and problem solving to support in increasing engagement
• Collaborative and supportive approach and ability to work to tight deadlines.
• Highly organised, with capacity to prioritise workload, understand project management and work independently.
• Complete integrity and reliability to handle and perform critical and confidential work
• Ability to understand systems, work applications and reports (WorkJam, Reporting suites, Excel) Identifying any risks and report on trends and analysis.

Please only apply if you have the legal right to work in the country you are applying to. TJX does not provide sponsorship or work permit support.”

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