Sport Events Account Executive (Fixed Term)

Job description

As we fast approach our biggest ever event season, we have an exciting opportunity for an Account Executive to join the Threshold team and help support the Account Management Team during a busy summer of events.

You will help look after our much-valued participants as well as getting stuck into event preparation and delivery. You will work closely with a number of teams internally in order to support our participants, charities and partners with event information and communications, and will have the chance to work at live events. It is the ideal opportunity for someone looking to get into the events industry and a great chance to be part of a very close team at a vibrant, growing company.

KEY ROLES AND RESPONSIBILITIES:

Participant management
• Managing participant queries via the event inboxes and phone lines
• Managing registration changes, cancellations, deferrals and refunds on online registration systems
• Managing email communications incl. designing emails and gathering content
• Assisting with management on event documents: FAQs, Event Information Guides, training plans
• Supporting the Account Executive in managing participant data in the lead up to events
• Live event participant management (if available)
• Setting up post-event surveys and collating participant feedback

Event partnerships
• Researching & booking live event activation ideas
• Confirming partner live event logistics
• Managing post-event surveys
• Preparing sponsor kit for the live event
• Preparing key live event documents and briefings

Desired profile

KEY COMPETENCIES
• Excellent customer service
• Pride and accuracy in work
• Highly organised (methodical and process driven)
• Efficient time management
• Strong communicator

SKILLS AND EXPERIENCE
The ideal candidate for this role will be/have:
• Strong communication and interpersonal skills (both verbal and written)
• Accuracy and attention to detail
• Ability to multitask, prioritise and work to tight deadlines
• Strong organisational skills
• Flexible and adaptable nature
• Must be very confident in using Excel and Word and have general good computer literacy
• An interest in sporting challenges, a sense of fun and a knack for creativity is definitely welcomed