Converis Training Specialist/Consultant

Job description

Thomson Reuters is a global leader in providing essential information to the world"s businesses and professionals in Law, Financial Services, Tax & Accounting, Media, and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevant, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.

Thomson Reuters is the provider of intelligent information to accelerate research, scientific discovery and innovation. The Scientific & Scholarly Research (SSR) business of the IP & Science division provides research and analytics solutions, including the Current Research Information System CONVERIS to fully support the research lifecycle from an initial research idea over project applications and projects to their results and exploitation. Customers include 60+ universities, research institutions and funding organizations across the globe.

The demand for Research Information Systems is rapidly increasing across the world, primarily driven by the need for better management information for internal decision-making as well as reporting back to funders, e.g. as part of national research performance exercises. This accelerating development increases the demand for CONVERIS, which is the leading Research Information System providing support for the complete Research Lifecycle. In order to meet this increasing demand, Thomson Reuters is looking for a dedicated Training Specialist/Consultant to be based in Singapore.

ROLE PURPOSE

To provide training on CONVERIS for customers and Thomson Reuters sales staff in the APAC region, and elsewhere as required, in a professional and timely manner, to support/drive retention and new sales, product preference and increased usage. This involves attending to training requests from clients, project managers and the sales organizations based in the region.

RESPONSIBILITIES

The responsibilities and accountabilities for this position are to:

·Provide deep subject matter expertise on CONVERIS for customers and sales personnel
·Interact with the product development team to learn about CONVERIS and to continuously stay up-to-date on the latest state of the functionality as well as the CONVERIS Roadmap to develop into a product expert
·Organise and deliver half-day training for key users and system administrators (up to 20 participants)
·Organise and deliver two-day training on the Configuration module (for up to five participants)
·Instructs participants in both classroom-based and virtual sessions
·Provides internal training when necessary to support sales, product support, etc., to drive understanding of products/services
·Ensures timely follow up to determine applicability of course material and address issues/concerns raised by customers
·Support sales/pre-sales in sales presentations by demonstrating CONVERIS onsite and online, and answer questions on technical and in-depth domain specific topics
·Participate actively at conferences with papers, posters and talks on Research Information Management topics to become positioned as a domain specialist
·Interact with and support sales managers to help with qualifying new opportunities.

Desired profile

TECHNICAL / PROFESSIONAL SKILLS & COMPETENCIES

In order to ensure smooth and successful CONVERIS implementation projects, we are looking for individuals with most of the following knowledge, skills and abilities:

·Proficient and experienced in delivering presentations or classroom-style training
·Ability to field questions and control training sessions
·Experience and understanding of the domain of ‘research information management' – funding, research and academic – including research processes and standards like CERIF, CASRAI, ORCID, etc
·At least two years of experience in customer-facing environment preferred
·A quick learner, developing into a product expert knowing CONVERIS ‘inside out' in order to be in a position to answer any questions from clients throughout the implementation process. This includes the ability to develop the relationship into establishing Thomson Reuters as a trusted partner for the client on any topic relating to the management of research information.
·Excellent communication skills, primarily orally in English, but also in writing and in the production of training material; knowing additional languages would be of advantage
·Able to quickly understand the clients' current situation and needs
·A self-starter and proactive stance, able to plan and prioritize one's own work
·Strong planning and organization skills; able to work with virtual teams
·Attention to detail
·Quality focus
·Time management skills; able to prioritize own work
·Knowledge of data mapping and data integration techniques.
·Ability to travel frequently across the globe.
·Having a character of being proactive, self-going and positive, driven by curiosity combined with a lot of energy and a profound strive for developing close relationships with clients focused on their needs and delivering solutions exceeding their expectations.

RELATIONSHIPS: INTERNAL / EXTERNAL

·Internal - sales, customer service, project managers, product management, technical support teams
·External – customers

The person selected for this role is expected to start their engagement for three months in Karlsruhe, Germany in order to quickly learn about CONVERIS through training and by close interaction with colleagues. Once being certified as a CONVERIS implementation specialist the incumbent will be located at the offices in Singapore, strongly cooperating with project managers and sales organizations based in the region.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.