Associate Project Manager

Job description

Primary Objective:

Responsible for ensuring all assigned projects are managed in accordance with the standards set in the Client Service's Litigation Solution project management and software implementation methodology including but not limited to the West km, Drafting Assistant, CaseLogistix, Firm Central, Concourse and/or Case Notebook products. Also responsible for implementing best practices for the use of Legal Software and Solutions in the various areas of legal practice.

Primary Responsibilities:

Quality Implementation Service Delivery : Responsible for ensuring and managing the application of Client Services project quality model (PQM) on all services provided to the customer at the level appropriate for the project. Including:

·Monitoring e-mail and/or running daily reports to identify new customer sales for implementation projects
·Co-ordination of Thomson Reuters resources, specialists and other subject matter experts required across the project for product installation, technical support, training or other services
·Providing product best practices consulting services as required
·Status reporting and issue escalation to Client Services Manager
·Effectively communicating, at both a functional and technical level, with a diverse group of professionals
·Complete life cycle management of Legal Solution and product implementations
·Managing client relationships to ensure a successful implementation and a satisfied, reference-able client
·Proactive development of personal competencies in the technical and functional capabilities of the Legal Solution products
·Liaising with the business, sales, marketing and product management team to ensure the best experience for the customer and that client requirements are considered for product evolution
·Analyzing our clients business requirements and developing innovative and effective solutions to the challenges they face
·Maintaining personal knowledge of evolving industry trends and business needs Staff Skills and Knowledge : Responsible for coordinating with the Client Services Manager to ensure that the implementation team consulting knowledge, skills and experience provided to the clients are appropriate for the project.

Client Satisfaction and Performance Objectives : Responsible for meeting the client satisfaction and financial objectives of the Client Services group, which includes:

·Ensuring overall client satisfaction by:
·Ensuring projects are proactively managed, are executed according to schedules, are on budget and issues are resolved promptly
·Ongoing contact with clients to ensure satisfaction with assigned Thomson Reuters resources and project progress
·Receiving completed customer surveys and feedback noting client satisfaction
·Attention to project budget, accounting and reporting by
·Effectively managing all projects to maximize resource utilization
·Appropriately recording project activities, accurately tracking and entering time worked, concisely reporting project statuses, documenting and managing projects within the framework established by service models Thomson Reuters Client Services Team Professional Development: Responsible for contributing to team's knowledge base on implementation process and product.

Interdepartmental Interaction : Responsible for coordinating interaction with the clients' other Thomson Reuters departments (i.e. field system engineers, technical support, inside account management, sales, etc.) to ensure that tasks, issues and requests affecting implementation projects are effectively resolved.

Advancement Opportunities:

Assume additional responsibilities/qualifications that may include, but not limited to:

·Being a certified PMP, becoming a certified project manager or completing additional educational requirements
·Create additional training material for new team members
·Create additional documentation for Clients and/or Litigation Solution Product Implementation Process
·Become a vocal leader; providing guidance for team members across the organization; providing product or implementation demonstrations or presentations for conferences
We are the leading source of intelligent information for the world"s businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world"s most trusted news organization.

Desired profile

Minimum Requirements – Knowledge and Skills:

·2-year degree required, Bachelor's degree preferred.
·3 years customer service experience with a minimum of one year Project Management implementation experience.
·Exceptional written and verbal communication skills
·Ability to work well across departments and skill levels
·Outstanding organizational and time management skills
·Demonstrated ability to share knowledge with others in a clear and concise manner
·Ability to prioritize and to work independently
·Ability to work under pressure and meet deadlines
·Strong analytical and problem solving skills
·Ability to develop and implement creative solutions for difficult issues
·Exceptional customer service skills
·Reliable and flexible with a high degree of initiative
·Ability to work in a cross-functional team environment
·Ability to assess the contextual nature of a situation and apply the appropriate action/response Desired Qualifications:

·1-3 years of project management experience
·Knowledge of legal drafting, research and case management tools and software (e.g. Westlaw, WestlawNext, West BriefTools, West CiteAdvisor, Drafting Assistant, Case Notebook, CaseLogistix, etc.)
·Knowledge of legal applications such as document management systems (i.e. Open Text eDOCS DM /Hummingbird/ Open Text DOCS Open /PC DOCS, Autonomy Interwoven WorkSite/iManage) Advanced Qualifications:

·3-5 years of project management experience
·Experience using legal research and case management tools and software (e.g. Westlaw, WestlawNext, West BriefTools, West CiteAdvisor, Drafting Assistant, Case Notebook, CaseLogistix, etc.)
·Experience using legal applications such as document management systems (i.e. Open Text eDOCS DM /Hummingbird/ Open Text DOCS Open /PC DOCS, Autonomy Interwoven WorkSite/iManage)
·Either a bar certified Lawyer, previous Project Manager with a consulting firm or PMP Certified

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

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