Co-operative Travel - Travel Advisor & Travel Money Advisor - Burton-on-Trent - Thomas Cook - Castle Donington

Job description

Retail Travel & Travel Money Advisor 

Life at Thomas Cook is fast-paced and full of opportunities. We're a leading international travel company in the middle of an exciting transformation programme.

The Thomas Cook Group is the best-known name in leisure travel, In the UK we have over 800 retail stores and we carry six million customers every year. Our Store network plays a crucial role in our transformation; we have re-structured and created new roles to improve the way we serve our customers and ensure we meet their needs, alongside offering excellent levels of customer service and achieving our business goals. Co-operative travel stores form a very important part of our retail network and complement the Thomas Cook stores on the high street.

 About the department / team 

Right now, nothing is changing the travel industry more than technology. At Thomas Cook, we've been undergoing a radical transformation which will help us to lead the way. As part of that, we've been launching innovative new concept stores. They're designed to create an inspirational environment for our customers with leading-edge equipment and training, these stores are refreshingly different, just like our careers.

 Key accountabilities / responsibilities 

It's an exciting time to join! Our sector is vibrant, fast-moving and highly competitive. As part of the Retail team, you'll be face to face with our customers, delivering great customer service, finding out what customers want from their holiday, identifying how we can add value and enhance their holiday experience.
We offer great development opportunities, from a range of learning development initiatives to a clear career path within the retail network and beyond. We want to be there for our customers wherever, whenever and however they want to connect with us which means some of our stores are open at weekends and in the evenings, so you will need to be flexible with your working hours. You will be able to warm the hearts of our customers and ensure they enjoy a truly memorable holiday with us.

We believe in empowering our people, so when you join us, you'll be given the chance to create, learn and innovate. You'll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We'll give you an allowance towards your holiday every year, depending on how long you've been with us. There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package, ‘Mychoice', which gives you a range of options such as buying and selling annual leave, a ‘bike to work' scheme and purchasing retail or childcare vouchers. Other benefits include a contributory pension scheme.

Desired profile

Skills and experience 

Candidates should have a real passion for customer service, be able to quickly build rapport and understand what our customers are looking for. We need people with strong communications skills, who have experience of delivering amazing customer service and achieving and exceeding sales targets. You must be able to close a sale and identify value add products that enhance our customer's holiday experience. When it comes to academic qualifications it would be great if candidates had a GCSE in Maths & English at grade C or above [or equivalent] and travel related qualifications are great too. IT proficiency is essential as we use a number of systems to support our sales activity. 

 ** Please note: Thomas Cook utilise automated screening methods and not all applications will be reviewed by a recruiter.