Operations internship

Job description

The London Residents Club, an ALTIDO Company helps property owners let their property out on a short-term basis providing a flexible, safe and secure income stream and a fantastic experience for guests looking for a change from the sterile uniformity of a hotel. A service designed for London.

We are a hospitality business first and foremost thus we invest heavily in working with our clients to boost the desirability of their properties and provide a tailored experience for each carefully chosen guest. Our guests and clients alike benefit from hands-on, personal experience with 24/7 support and concierge service.

Job Purpose

Are you a problem-solver, a team player and an innovator? Do you have a can-do attitude and give your all to any task? We are looking for someone like you to join our exciting, fast-growing business in a role that has the potential to develop into a key position.

You will be a key member of the Operations team - assisting with the day to day logistics that keep the business running. Includes (but not limited to): managing logistics of reservations once bookings are confirmed, onboarding new clients/properties, management of our team of check-in staff and cleaners, getting properties guest-ready, property maintenance, running around London to meet guests or contractors and generally assisting our amazing operations manager. You will be working both collaboratively and independently. A positive attitude and a great sense of humour are key traits to possess in this role. The role is not fixed office based, it is a 40% office 60% out troubleshooting

Key Responsibilities

Managing the ground operations with a proactive and accountable attitude
You will be the “fixer” - if something needs doing, you’ll be the first to step up
Assisting the Ops Manager with management and record-keeping of hundreds of keys
Greeting and checking-in guests whilst upholding our high standards of customer service
Assisting the Ops Manager with general administrative tasks and office management
You will work on various strategy projects e.g. implementing new processes and formalising them into standard operating procedures
Requirements*
Candidate must currently be registered to a university undergoing an undergraduate or post-graduate programme and in need of an internship as part of their academic course. ONLY successful candidates will be contacted

Perks

You will join a young and energetic office with a wide variety of perks such as team breakfast, beers on Fridays, tickets to Queens, tours around Parliament. These are just some of the examples of team activities we do throughout the summer.