Training & Productivity lead

Job description

DESCRIPTION & REQUIREMENTS:

Position Overview:

Lead for End user productivity & training initiatives, part of global End user productivity services team, primarily responsible to create, deliver and manage end user training and awareness contents for all tools and platforms supported by Global Technology services team. In addition, the person will get opportunity to work on specific productivity improvement projects / simplification tasks related to end user collaboration tools and solutions. This person will be part of a geographically diverse global team of similar resources, working to drive continuous improvement in end user productivity across the company.

Job Requirements:

• Very good command of the English language, both oral and written

• With actual experience as trainer with face to face and / or virtual audiences

• Good working knowledge with common reports tools / metrics

• Prior experience in planning and scheduling

• Training sessions, topics, schedules, audience

• Innovative

• Creative

• A team player

• Customer Service oriented

• Good working knowledge in ITIL /ITSM

• Certification is preferred but not mandatory

• Good working knowledge with HTML

• Strong knowledge and understanding of current trends in digital/social media

• PROFICIENT in MS Office 2013 applications.

• Good working knowledge in Excel Pivot Tables, Graphs, Formulas, Conditional formatting, Hyperlink.

• Knowledge in Macros and Data connections preferred but not mandatory.  

• Good working knowledge with PowerPoint animations and hyperlinks.

• Knowledge in Graphics preferred but not mandatory.

• MS Office Training Certification preferred but not mandatory

• PROFICIENT in MS Outlook 2013 & Office 365 tools

• Good working knowledge in Calendaring, Signatures, Rules, OWA, Search Functions, Conversations

• Good working knowledge in various useful Tips and Tricks in Outlook 2013 is a must

• PROFICIENT in Collaboration & IM tools like MS Lync 2013

• Good working knowledge in Group Conversations, Lync Calls, Sending Files, Screen Sharing, Recording

• PROFICIENT (as a power user; not administrator) in MS SharePoint 2010 and 2013

• Working knowledge in Owner and Admin basics

• Working knowledge in Lists and Libraries

• Working knowledge in Web Parts

• Knowledge in SharePoint Designer and InfoPath preferred but not mandatory

• Good working knowledge in Cloud storage solutions like Box

• Good working knowledge in Intercall / WebEx / Lync / Bluejeans Online meetings

• Exposure to smartphones, tablets and devices as a power user / trainer

• Have the ability to clearly and concisely develop Global communications for desktop applications & services.

· Design and launch effective end user training & awareness campaigns
· Develop training curriculums from conception, execution and completion
· Identify and at times, independently lead small / medium size multiple productivity initiatives and improvement projects related to end user environment.
· Coordinate Technology events and roadshows
· Produce training videos using Adobe Captivate, Presenter, Digital Publishing, InDesign, Office Mix or other industry standard video software as needed to complete instructional design
· Maintain Project timelines, create status reports, facilitate project status meetings
· Makes sure that all of the basic education "know how's" on how to utilize ALL the standard IT tools in TCCC reach the Global users.
· Identify, plan, schedule and announce training topics for the rest of the Globe
· Execute appropriate marketing strategy to make sure training and education initiatives reach the Global  users with positive impact
· Prepare appropriate METRICS to identify progress in training topics' quality and quantity, a well as progress in training attendance and users' gained knowledge
· Directly communicate with stakeholders for proper cascading of training initiatives for Global users
· Reports directly to the Training and Productivity Manager for regular updates, progress development and other IT Training related matters
· Works closely with other Technology Towers to identify various project updates for proper global communications

Education:

· B.S. or B.A. in Information Systems Management, Computer Science, Marketing or a related Discipline

Professional Experience Required:

· At least 2 years of relevant work experience

Leadership Behaviors:

• DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation).

• COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler).

• ACT LIKE AN OWNER: Deliver results, creating value for our brands, our System, our customers and key stakeholders.

• INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.

• DEVELOP SELF AND OTHERS: Develop self and support others’ development to achieve full potential

Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants employees and contractors of the company. The scope of this inquiry may cover such elements as education employment history a criminal history check reference checks and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.

At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.