P2P Service Center Associate

Job description

DESCRIPTION & REQUIREMENTS:

Position Overview:

About The Coca-Cola Company  

Everyone knows Coca-Cola. It's the best-known product in the world. We've been making it since 1886 and it still tastes the same.

As a business, The Coca-Cola Company is constantly evolving – we develop new products, acquire great brands and pioneer new ways of doing things. We sell four of the world's top five non-alcoholic sparkling drinks (Coke, Coke light, Sprite and Fanta) and 3,600+ products in over 200 countries, including water, juices, energy drinks, and even tea and coffee. Altogether, that adds up to more than 1.9 billion drinks around the globe every day.

In Europe, Middle East and Africa (EMEA) , we are located in 60 countries and organized as six business units: Central and Eastern Europe (CEE); Western Europe (WEBU); Turkey, Caucasus and Central Asia (TCCA); Middle East and North Africa (MENA); West Africa (WABU); and South and East Africa (SEABU). These six strong business units allow us to operate at scale while ensuring flawless delivery through local market operations working closely with our bottling partners who manufacture, package and distribute our soft drinks.

Global Business Services (GBS)  

GBS is The Coca-Cola Company's multi-functional internal shared-services organization providing a wide range of transactional services across all Coca-Cola business units within functional areas such as: Finance and Procurement Operations, Human Resources Operations, Workplace Strategy and Operations, Controls and Compliance, Change Practice, Operational Excellence, Data Governance, User Experience and Digital, and Creative Business Solutions. Our GBS main locations are Warsaw (Poland), Drogheda (Ireland), Buenos Aires (Argentina), San José (Costa Rica), Manila (Philippines), and Atlanta (Georgia, USA).

Our GBS Hub in Warsaw provides its services mainly to the above mentioned business units in Europe, Middle East and Africa. On top of that we deliver a number of select services to Coca-Cola operations across the globe. Established in 2010 with a current approximate number of 200 associates from around 20 different nationalities, this rapidly growing team is highly capable and diverse. The GBS Hub uses the latest Cloud based technology in its focus to drive productivity for the world's largest beverage company.

We offer our associates:

• The Coca-Cola Company's extraordinary heritage, our leading brands and the global scale of what we do.

• The challenge of meaningful work - our unique global system offers constant opportunities to develop world-class skills and a truly international career.

• A unique culture where people do what they love and live their values.

• The kind of competitive compensation you would expect from a world leader.

At The Coca-Cola Company, our people have their own formula for turning passion into action. Together, that's how we push the world's greatest brands to new heights. What's your secret formula?

Procure-to-Pay (P2P) Service Centre Associate
based in Warsaw


Team Overview

Our Warsaw based P2P Service Center team is a diverse, young and agile team with members from different countries, backgrounds and with fluencies in various languages. We are structured in 2 teams serving client groups in Europe, respectively in Eurasia and Africa. Our main responsibility is to act as a single point of contact as well as the face of our Center toward all Coca-Cola associates as well as external vendors e.g. agency partners following up on the status of their accounts payable (AP) or procurement related items, investigating root causes, troubleshooting issues and maintaining a smooth information flow regarding P2P processes with parties involved. We are proud to say that ~80% of incoming queries are being resolved by our team due to our unique position within the overall P2P team which provides us with a great overview and understanding of the end-to-end processes.


Position Overview

As P2P Specialist you will resolve AP and procurement queries and issues , as well as research and extract data from the Coca-Cola financial systems to troubleshoot problems and provide information to internal clients and external vendors via phone and email. In this role you will have the best line of sight of our end-to-end processes in AP and Procurement which is the basis for further development within the Company.

Key Responsibilities

• Research escalated accounts payable (including internal expense reports) and procurement issues using available system resources. This includes payments made, purchase orders, goods receipts, vendor records, payment deductions, open and closed invoices, check remittance, and discrepancies.

• Provide personalized service on the highest level by answering incoming calls and email inquiries in a professional and courteous manner.

• Follow-up with clients, ensuring all requests are appropriately and thoroughly resolved in a timely manner, and that the solution is received and is acceptable to the client.

• Keep a record of all the stages of handling the issue in existing databases. 

• Perform analyses on extracted data to identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.).

• Meet all assigned service level agreements (SLA).

• Participate is special projects as assigned.

What you can expect

• Being part of a diverse, energetic young team of professionals with great spirit and a lot of fun.

• Experience in a corporate shared-services structure.

• Possibility to gain experience in Operational Excellence processes.

• Competitive benefits package combined with development opportunities based on a good strategic starting point within the organization.

• Great location, close to the city center.

What you need to be successful

In order to be successful in this position, you should bring at least 2 years of experience in an AP and/or procurement environment where you gained a good understanding of the related processes, preferably in an international/matrix organization. Since you´ll be communicating with internal and external clients on a daily basis , fluency in English is an absolute must. Additional you are expected to present a very good knowledge of Italian or German  language . Our team considers itself as obsessed by our customers´ experience, so you should be just as passionate about collaboration and providing great service as you are excited about AP and procurement.

Additional Qualifications

• Bachelor's Degree, preferable in Finance and Accounting.

• Thorough understanding of AP and procurement processes, including automated 3-way match system.

• Basic knowledge of accounting principles.

• Financial systems experience preferably in SAP, including queries and data analysis.

• Knowledge of customer service principles and practices.

• Strong verbal and written communication and follow-up skills.

• Ability to multi-task in a fast paced, high volume environment.

• Problem solving capacity, ability to analyze issues and exercise good judgment.

• Stimulate process improvement by analyzing business processes and developing solutions that will boost performance and results. 

  Leadership Behaviors

• Drive Innovation

• Collaborate with System, Customers and Key Stakeholders

• Act Like an Owner

• Inspire Other

• Develop Self and Other

There is no single formula for passion; what defines The Coca-Cola Poland Services 's people is the ability to convert their passion into action. It's how they push the world's greatest brands to new heights. What's your secret formula?