Customer Experience Specialist

Job description

DESCRIPTION & REQUIREMENTS:

Position Overview:

At The Coca-Cola Company, our people have their own formula for turning passion into action. Together, that's how we push the world's greatest brands to new heights. What's your secret formula?

Customer Experience Specialist
based in Warsaw

Position Overview

As a key driver of Employee Experience, in this role you will strive to understand current challenges within our HR Operations team and translate those into improvement initiatives by closely collaborating with the organization at all levels.

Key areas of your scope will include cross-team collaboration, follow-up on HR Operations metrics, such as CSAT (customer satisfaction), and building a specific training curriculum that enables GBS HR teams to deliver over and above expectations while ensuring high employee morale, clear development and growth.

Key Responsibilities
·  Translate business needs into actions that will elevate our Employees’ Experience
·  Perform Root Cause and Gap Analyses
·  Use Salesforce reports highlighting trends and insights of the services delivered to identify improvement areas and design initiatives to address those.
·  Build and maintain a knowledge database within the center
What you can expect

·  A meaningful role with a tangible impact.
·  A chance to develop and shape your skill set and portfolio in a fast-paced, industry leading company.
·  A diverse team-environment amongst highly energetic young professionals.
·  A truly international working culture as well as client group (within EMEA geographies).
·  An ice-cold Coke whenever you crave for it :)
What you need to be successful

·  At least 3 years’ experience with exposure to basic HR areas.
·  Proficient English and experience in MS Office tools, i.e. Excel.
·  Project management experience (at least trained).
·  Flair for Coaching and Training.
Leadership Behaviors

·  Drive Innovation
·  Collaborate with System, Customers and Key Stakeholders
·  Act Like an Owner
·  Inspire Others
·  Develop Self and Others

That sounds appealing? Then start now - TASTE THE FEELING .
Please submit your application (CV and Cover Letter) in English.

This job opportunity is offered for employment by Coca-Cola Poland Services Sp. z o.o.

About The Coca-Cola Company

Everyone knows Coca-Cola. It's the best-known product in the world. We've been making it since 1886 and it still tastes the same.

As a business, The Coca-Cola Company is constantly evolving – we develop new products, acquire great brands and pioneer new ways of doing things. We sell four of the world's top five non-alcoholic sparkling drinks (Coke, Coke light, Sprite and Fanta) and 3,600+ products in over 200 countries, including water, juices, energy drinks, and even tea and coffee. Altogether, that adds up to more than 1.9 billion drinks around the globe every day.

In Europe, Middle East and Africa (EMEA) , we are located in 60 countries and organized as six business units: Central and Eastern Europe (CEE); Western Europe (WEBU); Turkey, Caucasus and Central Asia (TCCA); Middle East and North Africa (MENA); West Africa (WABU); and South and East Africa (SEABU). These six strong business units allow us to operate at scale while ensuring flawless delivery through local market operations working closely with our bottling partners who manufacture, package and distribute our soft drinks.

Global Business Services (GBS)

GBS is The Coca-Cola Company's multi-functional internal shared-services organization providing a wide range of transactional services across all Coca-Cola business units within functional areas such as: Finance and Procurement Operations, Human Resources Operations, Workplace Strategy and Operations, Controls and Compliance, Change Practice, Operational Excellence, Data Governance, User Experience and Digital, and Creative Business Solutions. Our GBS main locations are Warsaw (Poland), Drogheda (Ireland), Buenos Aires (Argentina), San José (Costa Rica), Manila (Philippines), and Atlanta (Georgia, USA).

Our GBS Hub in Warsaw provides its services mainly to the above mentioned business units in Europe, Middle East and Africa. On top of that we deliver a number of select services to Coca-Cola operations across the globe. Established in 2010 with a current approximate number of 200 associates from around 20 different nationalities, this rapidly growing team is highly capable and diverse. The GBS Hub uses the latest Cloud based technology in its focus to drive productivity for the world's largest beverage company.

We offer our associates:


·  The Coca-Cola Company's extraordinary heritage, our leading brands and the global scale of what we do.
·  The challenge of meaningful work - our unique global system offers constant opportunities to develop world-class skills and a truly international career.
·  A unique culture where people do what they love and live their values.
·  The kind of competitive compensation you would expect from a world leader.

At The Coca-Cola Company, our people have their own formula for turning passion into action. Together, that's how we push the world's greatest brands to new heights. What's your secret formula?

Learn more at  www.coca-colacompany.com/careers