Associate Store Manager

Job description

DESCRIPTION & REQUIREMENTS:

Position Overview:

HIRING for 6 positions! 

To direct all activities required to achieve all business goals, including retail sales objectives, guest service, human resource management, payroll and operating expenses, loss prevention, guest recovery, inventory management and merchandise presentation.  

Primary Responsibilities/Accountabilities:  

· Directs guest service efforts that are consistent with the business standards, to increase transactions and capture guest opportunities.
· Responsible for team and individual performance development to accomplish the business objectives.
· Responsible for sales, payroll and guest service goals, for a pre-determined area of the business
· Ensure direct reports have clarity about their roles and responsibilities.  Provide leadership, direction and coaching to achieve work objectives and improve performance and skills.
· Recruitment of new talent
· Establish strong standards of guest service and effectively message and coach others on meeting these standards. 
· Ensure that show quality standards are consistently maintained throughout the retail store, to include identifying areas of opportunities and collaboration with appropriate stakeholders to attain a resolution.
· Partner with management team for the weekly key item walks and assist with follow-up procedures.
· Interpret and implement visual presentation guidelines and updates for retail store in order to react to sales trends and generate increased revenues.
· Provide leadership and support for the financial and operational management of the retail POS ensuring that all appropriate accounting and cash handling procedures are consistently adhered to.
· Delegate work assignments and tasks to appropriate individuals, providing sufficient direction so desired business outcomes can be achieved.

Leadership Behaviors:

·  Drive Innovation:  Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation).
·  Collaborate with System, Customers, and other Stakeholders :  Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler).
·  Act like an Owner:  Deliver results, creating value for our brands, our System, our customers and key stakeholders.
·  Inspire Others:  Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
·  Develop Self and Others:  Develop self and support others’ development to achieve full potential.

 

Position Requirements:  

·  Guest Service Mindset: Ensures that the guest remains top priority.  Is proficient in selling skills, able to handle multiple guests, suggestive sell and add-on, able to develop others in this critical skill.  Is proficient in conflict resolution as it applies to guest complaints and concerns, and able to exceed guest expectations.
·  Organization: Ability to organize, delegate, prioritize assignments and meet deadlines.
·  Replenishment and Stock Control: Able to direct replenishing the sales floor with product has knowledge of the layout and function of the stockroom and is skilled with inventory control management.
·  Business Etiquette: Communicate effectively with guests, members of management and ambassadors.  Ability to communicate with others, via telephone or in person, in a professional and helpful manner while simultaneously building credibility and rapport.  This includes the ability to understand, be diplomatic and tactful, demonstrate appropriate behavior in social in social situations and maintain composure in negative circumstances in order to achieve results.
·  Organization: Ability to organize, delegate, prioritize assignments and meet deadlines.  Needs the ability to plan and exercise control over the amount of time spent on specific activities, especially to increase effectiveness, efficiency or productivity by setting goals against requires tasks or projects.
·  Retail Sales Knowledge: Knowledge of and ability to apply retail selling skills.
·  Payroll: Knowledge of and ability to operate company-owned stores and attractions within those guidelines.
·  Microsoft Office Suite: Must be proficient in MS Word, Excel and PowerPoint. 

Physical Demands:

· Able to walk and stand for prolonged periods, 2 – 4 hours
· Able to climb ladders and step ladders
· Able to key on computer for extended periods, 4 – 6 hours
· Lifting, pushing, and pulling 50 lbs. objects frequently; this includes lifting from one level to another level
· Frequent bending and kneeling
· Able to climb sets of stairs 

Educational Requirements and Experience:

· Bachelors or Equivalent
· 3 years retail experience in a fast paced environment
· Minimum of 2 years people management experience in the retail industry

 

Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants employees and contractors of the company. The scope of this inquiry may cover such elements as education employment history a criminal history check reference checks and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.

At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.