Knowledge Analyst – Operations Centers
Düsseldorf (Düsseldorf)
Job description
ROLE SUMMARY
We are seeking a strong candidate to fill a Knowledge Analyst position in the Operations practice area focusing on the Operations Centers. The candidate will be part of the Operations Centers that are covering the entire Central Europe, Middle East, Africa region by hosting consultants dedicated to operations work. Collectively, the centers support the following operations topics: manufacturing, services, supply chain, procurement, engineering and construction, and product development/R&D. The new team member must possess developed skills and knowledge in the Operations Centers topics, specifically in Services, gain a sophisticated understanding and application of Operations topic/sector knowledge for consulting teams, work with consulting teams on expert research and deliver original analysis and insights and provide thought partnership and expert source know-how to consulting and topic/sector teams.
RESPONSIBILITIES
Work with consulting teams
- Partner with case teams to identify & address critical knowledge needs
- Provide thought partnership and expert source knowledge
- Provide original analysis and insights, customized for client work; prepares accurate, well developed documents and charts
- With guidance from Knowledge Expert, network effectively with experts & consulting teams
- Liaise with research team to ensure that appropriate research is delivered
- Support and/or lead client training and workshops, and internal consultant training, related to Operations topics and tools (e.g. value stream mapping, lean principles)
- Support experts in service performance health-checks
- Support commercial efforts through participation in client pitches, marketing activities, proposals
Work with topic/sector teams in operations center
- With consultants, collect, synthesize, analyze consulting team learning and contribute into knowledge products (vignettes, credentials, proposals and project materials)
- Build and update new topic/sector-related customized knowledge products
- Maintain Knowledge Management databases consistency
- Collaborate on intellectual capital development
- Contribute to content development around topic/sector for PA meetings & trainings
REQUIREMENTS
- Bachelor's or ideally Master's degree in Business Administration or similar with outstanding academic achievements
- 1-2 years industry experience (preferably in Service sectors, e.g. financial services, telecommunications or in Service organizations) or 1-2 years Operations consulting experience or relevant internship experience
- Good knowledge of Lean methodologies and tools
- Excellent mastery of German and English, both verbally and in written
- Good communications skills, ability to speak to large audience and moderate workshops
- Collaborative, team player
- Strong interpersonal skills, credible with consultants and clients
- Solid analytical skills; ability to provide analytical advice
- Ability to multi-task in a fast-paced environment & operate effectively in a matrix organization
- Strong work ethic & service-mentality; ability to maintain discretion when needed
BCG is an Equal Opportunity Employer
About The Boston Consulting Group Gmbh
The Boston Consulting Group (BCG) is a global management consulting firm and the world's leading advisor on business strategy. We partner with clients from the private, public and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises.
Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with 81 offices in 45 countries.
BCG's Center for Knowledge & Analytics works in close collaboration with the consulting teams and other groups within our firm to help acquire, retrieve, organize, and analyze the knowledge that enables BCG to deliver superior business value for its clients. Our role is to be a trusted partner and catalyst for all parts of BCG in facilitating the development of knowledge as a core competitive advantage and building our firm's reputation as a global leader in business consulting. Ultimately, our efforts create a firm‐wide culture of knowledge sharing and collaboration.
The Operations (OPS) practice area is one of BCG's largest practice areas. We serve nine broad topics: Program Management & Implementation, Cost & Efficiency, Lean Manufacturing, Lean Services, Procurement, Operational Transformation, Customer Service Operations, Supply Chain Management & Logistics, and Research & Development. We help companies think beyond the limits of their traditional business models, choose where and how they should add value, and reorganize to defend themselves against new threats and seize new opportunities.