Support Engineer - Sonar

Job description

Support Engineer – Sonar

Locations: Templecombe with UK and international travel. Other possible locations include Portsmouth & Clyde

An opportunity has arisen for a Sonar Support Engineer to provide engineering support to the many Thales Sonar Systems deployed by the Royal Navy and Export Customers. In this role you will provide effective front line support to maintain customer satisfaction and identifies Thales as a key market leader in Sonar Systems.

This opportunity will provide an enthusiastic, self-motivated engineering biased individual with an opportunity to further develop their understanding of Thales Sonar Systems and other Thales systems employed within the Royal Navy and other export customers.

Key Responsibilities and Tasks

In this role you will provide support to the Support Engineering team through:

Achievement of Key Performance Indicators for Operational Defects and contracted delivery dates in accordance with programme timescales.

Conduct of front-line support to the customer.

Conduct of fault finding, diagnosis and testing.

Offsite support for mine hunting sonars including defect rectification and acceptance trials both in harbour and at sea.

Reporting of failures and respective updates.

Writing handbook in-feed and handbook amendments.

Responses for customer queries.

Support to other Thales systems.

Timely, clear communications to the Engineering Support Manager, Design Authority, Equipment Project Managers and to the customer as applicable.

Accurate and timely maintenance of records and report generation.

Identification of personal and professional development growth.

Development of skills outside core area of work.

Compliance with all export control rules and regulations including International Traffic in Arms Regulations (ITAR).

Identification of opportunities either within or outside of core areas of expertise.

Other activities as specified by the Mine Hunting Support Engineering Manager or Team Leader.

Experience and Skills

· Ideally working knowledge of sonar systems.
· Ability to undertake Sonar support activities, predominantly electronic/electrical, but some mechanical/hydraulic
· Consideration will be given to candidates from electronic work background in which they have transferable skills to be trained in sonar.

· Use of engineering procedures and processes.
· Good inter-personal skills, self organised and motivated.
· Ability to work with minimum supervision.
· Good general background in design or support electronic/electrical engineering.
· Recognised, relevant technical qualification, to HNC level or similar.
· A good working knowledge of engineering concepts and principles.
· Must be able to obtain SC level clearance .