Navaid Engineer

Job description

Thales Aerospace Beijing Co. Ltd. (TAB) was created in 1999. A repair station, with CAAC repair certification, was set up at the Beijing Airport Industrial Zone in 2006 by the Thales Avionics GBU.
Around 60 people work for the company today, in Sales & Marketing, Customer Service, Technical Support, and Repair & Logistic operations for avionics and In-Flight Entertainment systems. TAB also supplies products to support Chinese airlines, equipment manufacturers and MROs.
TAB is a trusted partner of many Chinese companies, including Air China, China Eastern, China Southern, Hainan Airlines, Shenzhen Airlines, Sichuan Airlines.

Responsibility:

· Customer Interface as centralized point of contact in China for all customers, NAVAIDS technical related questions and issues. This includes, among others, attendance to Customers called meetings, translation of technical correspondence to/from Customers, MoMs etc;

· Customer Service Hot Line for customers technical issues during office hours; the customer may request technical support in terms of questions about maintenance and engineering problems for NAVAIDS equipment/system via telephone. For this reason Service Company shall maintain such Help Desk during its working hours i.e. Monday through Friday 9:00-18:00. For emergency purposes only, the Help Desk personnel shall furnish the customer with a mobile telephone number for use outside working hours.

· Point of contact for customers general technical problems (with back up from Thales ITA); In case the extent of problems is such that a solution cannot be found locally it shall be reported to the Manufacturer.

· Technical problem management (record of issues, monitoring the solving time etc.). A data base shall be kept to monitor the issues, the area involved, the customer reporting the case, the time spent for solution etc.

· On-site support in case phone support not sufficient for fault-finding, repair, setting-up etc. Following phone and written support a customer may still have difficulty in solving a technical problem, so before technical intervention is required to the manufacturer, the Support Service engineer may be required to travel to site to perform on-site investigations and perform basic procedures to restore system operation.

· On-site activity supporting or on behalf of Thales ITA technicians; the Support Service engineer may be required to travel to site to perform activities for NAVAIDS equipment/system, such as Site Survey, supervision to installation, Commissioning/Setting-up, FC assistance, OJT.

· Support to Thales ITA on Surveillance Systems contracts in China for all customers.

· Management of the Thales ITA Buffer Stock based in Beijing (Navaids spare modules), with the purpose to quickly provide replacement to all Customers in order to reduce the TAT required for the repair activity held in Italy.

Item

Required Education / Certificate

1.

Bachelor degree in electronic engineering, communication, and etc.

2.

3.

4.

5.

Item

Related Skill

Required Skill Level

Experience

(Years)

1.

Minimum 3-5 years relevant working experience

£ Jr. R Experienced £ Expert

3-5

2.

Relevant experience in NAVAIDS domain

£ Jr. £ Experienced R Expert

3.

Knowledge in following Thales Navaids & Surveillance systems (Equipment and related antennas): ILS (Localizer and Glide Path 410 & 420 series, Marker and Far Field Monitor), DVOR (4000 & 432 series), DME (FSD40/45 & 415/435), Remote Control System (RCSI447, RCSI446, SI446), MLAT and ADSB.

£ Jr. R Experienced £ Expert

4.

Have proven troubleshooting and fault finding experience in the field or a related discipline.

£ Jr. £ Experienced R Expert