Technical Trainer

Job description

Description

The Role

The Tesla Technical Training Instructor position requires someone who is flexible, proactive, highly organized, and hard working. Individuals should have a passion for and understanding of electric vehicles. Must have outstanding communication, presentation and organizational skills while demonstrating a positive and professional appearance. The Tesla Technical Training Instructor will take responsibility for developing courses, mentoring Service Technicians in areas of technical knowledge and procedures, and promoting excellence in customer service.

Responsibilities

·  Provide service specific training to Tesla Motors’ technicians on electric vehicles equipped with complex automotive/electromechanical systems (powertrain, passive restraint system, steering/suspension/brakes, thermal management). Provide specific & general training on high voltage DC systems.
·  Train and develop Service Technicians on inspection, repair, and service of Tesla electric vehicles.
·  Deliver Technical Training courses in North America.
·  Knowledge of: methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
·  Develop training materials in close consultation with Service and Field Service Engineering.
·  Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Tesla’s objectives.
·  Assist with the operations at the Fremont Training Facility that include: inventory, vehicles maintenance , room setup, service center contacts, phone calls and scheduling.

Requirements

·  Degree or Certificate from a University program in Automotive Technology.
·  Experience as a Technical Trainer.
·  Service Technician background preferred.
·  Willing to travel.
·  Strong analytical problem solving skills and hands-on experience with hardware, tools, instruments, CAN or similar protocol analysis.
·  Strong automotive system repair knowledge and training experience.
·  Ability to read and interpret mechanical drawings and electrical schematics.
·  Ability to be proactive, flexible, confident, professional, self-motivated and self-directed in a fast-paced environment.
·  Experience with environmental and safety requirements a plus.
·  Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role.
·  Highly skilled with common workplace and database software (Powerpoint, Excel, Word, Outlook)
·  Attention to detail a must.
·  Must have a valid Driver’s License.
·  Valid passport.