Service Concierge, Weybridge

Job description

Description

The Role

The Tesla Concierge is to provide a positive experience for new and existing customers who call or walk-in to the Tesla Service, Sales, & Delivery center. The Tesla Concierge will accomplish this by greeting all walk-in store guests & existing customers, answering questions, directing phone calls, making appointments, and taking messages.

Responsibilities

·  Answer multi-line phones, direct calls to appropriate staff, answer questions, and take messages as needed.
·  Welcome walk-in guests, answer questions and generally manage the customer’s Tesla experience in a positive way.
·  Coordinate Service, Sales, and Delivery appointments for our customers.
·  Greet and provide directions or information to customers.
·  Provide effective and courteous service to all visitors, existing customers, and employees.
·  Available to work on administrative activities and other management requests.
·  Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold.
·  Effectively handle multiple priorities, organize workload, and meet deadlines.
·  Work closely with the Service, Sales, and Delivery teams to ensure a great experience for employees and customers.
·  Educate the public about the electric car industry through enthusiastic conversations.

Desired profile

Requirements

·  High School diploma or equivalent, Bachelor’s degree a plus. In lieu of a degree, the equivalent in experience and evidence of exceptional ability.
·  The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
·  Show attention to detail and accuracy.
·  Professional Appearance.
·  Automotive, retail, and customer service experience preferred.
·  Dealer Management System(s), Outlook, and MS Office.
·  Strong communication and customer service experience required.
·  Strong sense of team mentality and reliability.
·  Ability to work evenings and weekends in a retail service environment.
·  Valid driver’s license with a clean driving record.

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