Service Concierge - San Diego, CA

Job description

Description

The Role

We are currently seeking an energetic greeter and appointment Service Coordinator.

Responsibilities

· Answer multi-line phones, directing calls to appropriate staff, answering questions, and taking messages as needed.

· Coordinate appointments for our customers.

· Greet and provide directions or information to customers.

· Provide effective and courteous service to all visitors and existing employees.

· Available to work on administrative activities and other management requests.

· Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold.

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Work closely with the Service team to ensure a great experience for employees and customers.

Requirements

• Valid driver’s license, clean driving record with at least 2 years of driving experience and insurable

· High School diploma or equivalent

· An upbeat, energetic, positive, mature and professional attitude.

· The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.

· Show attention to detail and accuracy.

· Professional Appearance.

· Have the ability to work well under pressure and with a diverse range of personalities.

· Excellent communication and written skills.

· Retail automotive service experience, preferred

· Dealer Management System(s), Outlook, and MS Office