Service Concierge - Heathrow

Job description

Description

Service Concierge - Heathrow

About Tesla

Tesla’s goal is to accelerate the world’s transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. Model S is the world’s first premium sedan to be engineered from the ground up as an electric vehicle. Model S was named Motor Trend’s prestigious 2013 Car of the Year, achieved the best safety score of any car ever tested by the NHTSA, and Consumer Reports is calling it the best car it has ever tested.

Tesla Motors is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional automotive product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone, you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we're trying to do too difficult.

The Role
The Tesla Concierge is to provide a positive experience for new and existing customers who call or walk-in to the Tesla Service, Sales, & Delivery center. The Tesla Concierge will accomplish this by greeting all walk-in store guests & existing customers, answering questions, directing phone calls, making appointments, and taking messages.

Responsibilities

·  Answer multi-line phones, direct calls to appropriate staff, answer questions, and take messages as needed.
·  Welcome walk-in guests, answer questions and generally manage the customer’s Tesla experience in a positive way.
·  Coordinate Service, Sales, and Delivery appointments for our customers.
·  Greet and provide directions or information to customers.
·  Provide effective and courteous service to all visitors, existing customers, and employees.
·  Available to work on administrative activities and other management requests.
·  Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold.
·  Effectively handle multiple priorities, organize workload, and meet deadlines
·  Work closely with the Service, Sales, and Delivery teams to ensure a great experience for employees and customers.
·  Educate the public about the electric car industry through enthusiastic conversations.

Requirements

·  High School diploma or equivalent, Bachelor’s degree a plus
·  The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
·  Show attention to detail and accuracy
·  Professional Appearance
·  Automotive, retail, and customer service experience preferred
·  Dealer Management System(s), Outlook, and MS Office
·  Strong communication and customer service experience required
·  Strong sense of team mentality and reliability
·  Ability to work evenings and weekends in a retail service environment
·  Valid driver’s license with a clean driving record