Service Advisor - Dublin, CA

Job description

Description

Responsibilities

·  Effectively handle multiple priorities, organize workload, and meet deadlines
·  Ensure appointment preparedness
·  Work closely with Assistant Service Manager to ensure Tesla Fleet is customer ready
·  Communicate estimated completion time, regular updates and follow through on each customer vehicle
·  Coordinate the delivery time or pick up (Reunion) with each customer
·  Determine if technical solutions can be resolved over the phone; escalate immediately to Shop Foreman/Service Manager to provide urgent attention
·  Accurately record issues and data in Dealer Management System. Attention to detail critical.
·  Available to work on administrative activities and other management requests.

Desired profile

Requirements

·  Intermediate knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
·  Professional personal appearance.
·  Willingness to learn new and innovative automotive technologies
·  Exceptional capacity for managing simultaneous activities, maintaining an organized workload to meet deadlines
·  Work in a team-based environment and achieve common goal
·  Must have two years of driving experience with a valid driver’s license and an acceptable and safe driving record
·  Proven ability to work and communicate effectively with her/his team and peers across the organization.
·  Established ability to be self-directed and work independently, with strong organization and documentation skills
·  Excellent oral and written communication skills as well as the ability to follow instructions required
·  High School diploma or equivalent
·  Knowledge of Proprietary System(s), Outlook, and MS Office
·  Associate Degree or certificate in Automotive Technology, preferred equivalent
·  Retail automotive service experience, preferred

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