Remarketing Operations Coordinator

Job description

Description

The Role:

Tesla Remarketing is the bridge to our vehicles for many of our current and future owners. As a Remarketing Operations Coordinator, you will see our customers through the entire ownership transfer process from a behind-the-scenes perspective.

We live to be the experts of the trade-in process across the country and we’re looking for an incredibly organized, focused teammate with a “Can Do” attitude.

Responsibilities:

·  Accurately process incoming ownership transfer documents (titles, odometer disclosures, lien payoffs, etc.)
·  Reassign titles from all 50 states varying in complexity
·  Identify and resolve issues specific to titles: odometer discrepancies, state specific power of attorney, etc.
·  Work closely with our DMV Compliance Team on state-specific requirements
·  Match sold titles with record of sale, send titles to purchasers, and maintain an organized file system
·  Work closely with regional management and store level team members to ensure correct trade/ownership documents were accurately executed and completed
·  Identify root causes of issues and drive systemic resolution
·  Maintains a professional and calm manner when negotiating with difficult customers/banks/DMV offices
·  Performs other administrative duties as assigned or requested to maintain optimum service levels
·  Ability to read and maneuver through reports and dashboards in Salesforce

Desired profile

Requirements

Requires a high school diploma or equivalent and minimum of one year office/related experience

Requires strong skills in Word, Excel, and Outlook

Previous experience working with vehicle titles is a plus

Notary Designation is highly preferred

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