Product Support Engineer - Autopilot产品支持工程师-自动辅助驾驶【北京】

Job description

Description

The Role

This role is at a key connection point between the autopilot system related needs of the Asia Pacific market base and the development and production teams in Silicon Valley, California.

Diagnostic related objectives:

Empower aftersales organizations to be able to more quickly and effectively diagnose when the product is not functioning properly to facilitate appropriate repair or service actions. This is done through enhanced onboard or off-board diagnostic methodologies including runtime firmware, server data analysis, or troubleshooting procedures.

Systems related objectives:

Assist in the specification and design of Tesla’s autopilot system with the goals of high reliability, efficiency, safety, while minimizing costs. This role pays special attention to the Asia Pacific market, and system improvements through an accurate understanding of Asia Pacific driving conditions, customer experience issues and product deficiencies. This is achieved in this role by engaging with standards and related third parties, and bringing visibility of market directions to development teams.

Responsibilities

Diagnostic Responsibilities:

·  Debug systems and perform diagnostics on field failures remotely and directly in the field.
·  Coordinate with design and development teams to perform further root cause analysis with component owners where necessary.
·  Work with quality and manufacturing teams to ensure new issues are fully investigated and that countermeasures are in place.
·  Regular collaboration with worldwide service teams to ensure consistent and stable global service operations.
·  Define requirements for on-board diagnostic methodologies for use in the aftersales world and work with the firmware development team to implement.
·  Develop and document troubleshooting and remote diagnosis techniques with service technicians, technical support specialists and regional technical specialists.
·  Be the subject matter expert liaison between service engineering team and system design, quality, and manufacturing teams by communicating the latest product changes and information to the rest of the team.
·  Some occasional travel to perform onsite root cause analysis and training is necessary.
·  Availability for occasional off-hours calls and work.

Systems Responsibilities:

·  Review existing and proposed standards and assess their impact on current or future Tesla products.
·  Bring visibility to development teams by summarizing and distilling existing standards and market direction. Make proposals to engineering design and department heads on the direction Tesla should take.
·  Engage with standards committees to represent and drive Tesla’s interests.
·  Review user experience issues and deficiencies, and escalate those to development teams that can be addressed by firmware or hardware improvements and/or revised functional specifications.
·  Collaborate tightly with Tesla’s hardware and software teams to ensure efficient and economical implementation and validation of new features, components, and systems.
·  Identify improvements for serviceability of the product for the purpose of reducing costs.

Desired profile

Requirements

·  Bachelor, Master or PhD of Computer Science or Electrical Engineering or similar.
·  Understanding of advanced driver assistance sensors such as radar, camera, ultrasonic, and LIDAR, including the measurement and data-reduction, target identification and environmental synthesis, and sensor fusion.
·  System-oriented understanding and experience with vehicle dynamics controls, e.g. brake actuation; torque application; tire characteristics; vehicle kinematics, etc.
·  Experience with existing ADAS technologies, including adaptive cruise control, automatic emergency braking, lane keeping, automated lane changing, etc.

岗位角色

这个角色是亚太市场和美国加州硅谷开发、生产团队之间，关于自动辅助驾驶系统相关需求的重要联系人。

诊断相关目标：

当产品不能正常工作需要提供维修或服务时，授权售后服务机构更迅速和有效的进行诊断。

通过执行车载或离线诊断步骤包括运行固件升级，服务器数据分析，或故障排除来实现。

系统相关目标：

协助设计特斯拉自动辅助驾驶系统参数，目标是在高可靠性，高效率，高安全性的同时降低成本。这个角色特别专注于亚太区市场，在实地考察亚太地区的驾驶状况，客户需求及产品缺陷的情况下，进行系统改进。这个角色要达到的目标是通过了解国家标准与有关第三方合作，为市场导向和开发团队带来建议。

主要工作

诊断职责 :

·  对于当地问题进行远程 /现场调试及诊断。
·  与设计和开发团队合作，在需要时与部件设计开发者一同进行深层次故障分析。
·  与质量和生产团队合作，确保新问题的完整调查并落实解决方案。
·  与全球服务团队紧密合作贯彻一致稳定的全球服务策略。
·  定义售后服务车载诊断策略及需求并与软件开发团队合作实施。
·  与服务技师，技术支持专员和区域技术专员共同创建问题排查及远程诊断技术方案。
·  作为项目专家在服务工程团队与系统设计，质量，生产及其他团队之间传递最新产品更新信息。
·  偶尔会根据现场问题分析和培训的需求出差。
·  接受偶尔在非工作时间接工作电话和办公。

系统职责 :

·  审阅已存在和计划中的标准并评估其对特斯拉当前和未来产品的影响。
·  总结分析当前标准和市场导向并让开发团队了解。为工程设计及特斯拉产品方向有关部门提出合理建议。
·  与产品标准委员会紧密联系，向其展示特斯拉产品特色。
·  总结用户问题和缺陷，反馈给开发团队，用改进软件或硬件的方法解决问题并 /或修改功能规范。
·  与特斯拉硬件和软件团队紧密合作确保高效、经济地实现新的功能，零件和系统。
·  了解产品为降低成本而进行的维修改进。

职位要求

·  计算机科学或电子工程或类型专业本科及以上学历。
·  理解高级驾驶辅助系统驾驶传感器，比如雷达，摄像头，超声波和激光雷达。包括测量，数据压缩，目标识别，环境合成和信号融合。
·  理解并具备车辆动态控制经验，比如制动助力，扭矩应用，轮胎特性，车辆运动等。
·  具备高级驾驶辅助技术经验，包括自适应续航控制，自动紧急制动，车道保持，自动变道等。

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