Lead Field Service Associate
Cockeysville (Baltimore County)
Job description
Description
THE ROLE
The Lead Field Service Assciate will be part of Tesla’s Energy Operations and Maintenance (O&M) team. As a member of the this team, the Lead Field Service Associate will help lead a team to successfully complete quality upgrades on PV systems. The Lead Field Service Associate acts as the overall lead on a job site. It is the responsibility of every team member to ensure safe work practices for Tesla’s O&M team. New hire training and continued training will be provided.
RESPONSIBILITIES
· Provide leadership and technical expertise to the Field Service team members
· Remove solar PV system
· Upgrade system and perform quality checks
· Re-install and commission system
· Prepare and clean-up job site
· Ensure all related equipment necessary for the installation is available and onsite
· Communicate job status to the customer and leadership
· Document and update job status in the company database
· Lead efforts for safe work practices for the installation teams
· Attend weekly team meetings
· Provide an exceptional customer experience to all customers throughout the process
· Additional duties required as needed
· Travel may be required
Desired profile
REQUIREMENTS
· 3-5 years’ experience in roof work, general construction, or carpentry including 2 years of solar PV installation experience
· Minimum 6 months leading a crew of two or more
· Understanding of the NEC codes that relate to solar PV installations
· Ability to lift 50 lbs.
· Ability to work in extreme environments (example: hot sun, cold, crawl spaces, etc.)
· Capable of working at heights including on rooftops, climbing ladders and stairs; and performing repetitious duties, including lifting, bending and standing for long periods of time
· Experience using basic hand and power tools
· Basic computer skills
· Must have excellent written and verbal communication skills
· Must have excellent customer service skills
· Excellent attendance is crucial for the team to achieve success
· Ability to work well with and lead others in a collaborative team environment
· Must be able to successfully pass pre-employment screening requirements
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