IT Helpdesk Technician

Job description

Description

The Role

Tesla is currently seeking a Help Desk Technician to join our team in Palo Alto or Fremont, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla Motors’ IT systems support. IT Help Desk Technicians will be the face and voice of IT for internal customers. The primary task of this position will be to troubleshoot and resolve endpoint issues remotely and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

Responsibilities

Provide day-to-day technical support for end-users of desktop applications, telephones, handheld email devices, printers and computer hardware.

% ofTime

Essential/

Non-Essential

Activity

35%

E

Supports Windows desktop OS. Diagnoses and troubleshoots computer and general network issues.

10%

E

Provides timely resolution of end user problems.

20%

E

Provide support for field personnel remote communications and connectivity.

10%

E

Basic administration of phone systems.

25%

N

As necessary, performs other duties as required.

Desired profile

Requirements

·Requires 2-years experience in desktop support

·Knowledge of Windows environment and computer hardware and software at an entry level.

·Basic experience in remote customer support including wireless LAN access, VPN, DSL, and Cable services.

·Basic experience in Active Directory, Exchange 2007\2010, and Windows server environments.

·Basic experience in supporting smartphones (Blackberry, Droid, iPhone and iPad).

·Excellent customer service skills, strong attention to details with excellent follow up.

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