Internal Service Advisor - Fremont, CA

Job description

Description

The Role

Tesla Motors is looking for an Internal Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is in an office setting supporting our Texas Service Centers. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

·  Answer Phone Calls, Emails and address any customer concern with the highest level of response and attention.
·  Return missed phone calls, email in no less than 5 minutes.
·  Determine if technical solution can be resolved over the phone; escalate immediately to Service to provide immediate attention.
·  Create and Edit customer Repair Orders

Desired profile

Requirements

·  High School diploma or equivalent
·  Dealer Management System(s), Outlook, and MS Office
·  Associate Degree or certificate in Automotive Technology, preferred
·  Retail automotive service experience, preferred

Knowledge, Skills, and Abilities

·  Understanding of basic automotive techniques related to repair and servicing of automobiles
·  Ability to follow oral and written instructions with attention to detail
·  Willingness to learn new and innovative automotive technologies
·  Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
·  Effectively handle multiple priorities, organize workload, and meet deadlines
·  Work in a team-based environment and achieve common goals

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