Inside Sales Advisor【长沙】

Job description

Description

Responsibilities

·  Respond to all reservation and new ownership inquiries from multiple contact channels in a timely and accurate manner.
·  Work with existing Reservation holders to convert their reservation in to a production order in order to achieve expected build, shipment and delivery objectives.
·  Conduct business dealings in a way that creates a superior prospect experience that represents the Tesla brand values.
·  Utilize a consistent contact process to follow-up, nurture, and close leads generated by marketing campaigns.
·  Achieve company aims for vehicle order levels.
·  Maximize and leverage phone time, including pre-call planning, and adhere to activity metrics.
·  Keep up with industry trends and best practices, including utilization of new technology and web resources.
·  Participate training and work with the technical departments to understand current vehicle and production talking points.
·  Adhere to the required process, correctly utilize, update and maintain the integrity of information in Tesla’s CRM systemand tools.
·  Proactively work with retail store, delivery, and marketing team to ensure an outstanding customer experience
·  Provide suggestions for website improvementsas well as provide feedback on marketing campaigns.
·  Work on the continuous improvement of processes and procedures related with the purchase of a Tesla.
·  Escalate matters that require senior management concurrence in a timely manner to line management.
·  Other Responsibilities: Perform other related duties as assigned, based on the business need

Desired profile

Requirements

·  Bachelor’s Degree preferred. In lieu of a degree, relevant experience in a customer-facing environment.
·  Attention to quality and detail.
·  Strong learning ability
·  Strong team-player.
·  Excellent Communication and relationship management skills, both oral and written.
·  Ability to prioritize effectively and handle shifting priorities.
·  Valid driver’s licenseis preferred

主要职责

·  及时准确地响应来自多渠道的客户预定，并回答相关询问
·  主动与有购买意向的客户联系将客户预定转化为生产订单，从而达到生产、运输、和交付目标
·  为客户创造极致的体验，传达特斯拉品牌文化和价值
·  利用市场推广活动中产生的客户线索，使用统一的沟通流程对客户进行跟踪、培养直至完成订单
·  达成公司业绩指标
·  最大化利用电话时间，包括电话前的准备工作，保证沟通内容符合工作指标和要求
·  关注行业趋势和最佳实践，包括利用新技术和网络资源
·  参加公司要求的培训，并与技术部门合作，以了解最新产品知识，并能在与客户沟通过程中正确传达产品特性
·  遵守公司规定的程序，正确使用公司提供的销售工具和系统，记录与客户之间的沟通并保证数据的真实有效性
·  积极和体验店销售团队，交付体验团队和市场部门沟通合作，确保极致的客户体验
·  不断提出网站改进和市场活动改进建议
·  不断改进特斯拉汽车购买的流程
·  及时向经理汇报问题
·  其他职责：根据业务发展需要，完成管理层指定的其他工作

职位要求

·  本科或同等学历，和拥有面向客户的工作经历者优先
·  关注工作质量和细节
·  出色的主动学习的能力
·  优秀的团队合作意识和能力
·  出色的口语及书面沟通能力和人际关系管理能力
·  有效管理任务优先级，并积极应对变化和优先级调整
·  持有效驾照者优先

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