Delivery Orientation Specialist

Job description

Description

About Tesla

Tesla’s goal is to accelerate the world’s transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. Model S is the world’s first premium sedan to be engineered from the ground up as an electric vehicle. Model S was named Motor Trend’s prestigious 2013 Car of the Year, achieved the best safety score of any car ever tested by the NHTSA, and Consumer Reports is calling it the best car it has ever tested.

Tesla Motors is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional automotive product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone, you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we're trying to do too difficult.

The Role

The primary goal of the part-time Delivery Orientation Specialist is to provide a fun and educational experience for new Tesla customers on their first day of ownership. The Orientation Specialist will accomplish this by assisting with the accurate completion of documents, providing a tailored vehicle orientation, and answering any questions about living with an electric vehicle. An implicit responsibility of the Orientation Specialist is to conduct educational conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand values.

Responsibilities

·  Welcome customers to the Tesla family by making their delivery day a fun and educational experience.
·  Assist customers in completing their sales contract and registration documents and ensure all information is complete and correct.
·  Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs.
·  Foster a feeling of community amongst owners, and provide information about the ongoing benefits ownership.
·  Demonstrate a mastery of all Tesla products and services, as well as local incentives for Electric Vehicle owners.
·  Keep up with industry trends and best practices.
·  Contribute ideas toward improving the Tesla delivery experience.

Requirements

·  Strong communication and customer service experience required.
·  Positive, enthusiastic and passionate about the changes in the personal transportation industry.
·  Ability to understand and convey business issues and technical concepts.
·  Strong sense of team mentality and reliability.
·  Ability to work evenings and weekends.
·  Legal right to work in the United States.
·  Must have and maintain a valid driver’s license and an acceptable and safe driving record.
·  Must have a minimum of two years driving experience.

Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.