Data Center Support Technician

Job description

Description

The Role

We are currently looking for an experienced, customer focused, energetic & detail-oriented individual to join our evolving Data Center (DC) Operations Team. DC Operations technician is a crucial role in our day to day DC operations contributing towards stability and uptime of the DC environment. This is a front line responder role for any hands-on requirement in the data center supporting assets hosted by various teams within the company.

Responsibilities:

·  Perform hardware rack & stack and OS installs
·  Provision layer 1 network connection and perform basic level testing to confirm first hop connectivity
·  Able to perform intermediate level remote hands role in troubleshooting of hardware, OS & network issues
·  Coordinate vendor visits for project & part replacements
·  Track & maintain logs for hardware arrival & dispatch in/out of the data center
·  Label & document data center assets in a centralized location and keep it up to date
·  Keep track of rack level space & power utilization and capture data in a centralized location
·  Perform daily visible inspection and proactively inform issues to the relevant asset owners
·  Responsible for managing hot spares for all production hosts & services
·  Responsible for managing stock of basic day to day use assets like cables, connectors, labels, cables ties etc.
·  Help maintain hardware warranty and support level agreements for production hardware
·  Responsible for creating and maintaining detailed and comprehensive documentation and diagrams.

Desired profile

Requirements:

·  Associate’s Degree is Information Systems, Physics, or similar field (or equivalent in experience)
·  2-3 years of experience working in a complex mission critical data center environment with evidence of exceptional ability
·  Experience managing hardware install, troubleshooting & parts replacement tasks
·  Intermediate level knowledge of networking concepts, topology & protocols
·  Experience creating and maintaining setup diagrams, system hand-over, inventory and spares management documentation
·  Intermediate level system admin skills in managing Windows & Linux systems
·  Regularly lift and or move items up to 40 pounds and participate in group lifts for heavier items
·  Push or pull heavy objects into position
·  Available for off-hour & weekend maintenance activities.
·  Available for occasional business travel
·  Experience with any industry leading DCIM tool will be a plus

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