China Delivery Operations Analyst

Job description

Description

Role

The China Delivery Operation team is responsible for leading the strategy to scale Tesla’s Order to Delivery processes to support Model 3 and beyond. The Operations Analyst will play a critical role in that strategy by defining, maturing and analyzing all relevant data streams. The purpose of this work is to ultimately drive and justify program planning and prioritization with a focus on optimizing both online and offline order to delivery channels. Current areas of program focus are communication automation, customer support model, transaction simplification and end-to-end vehicle distribution strategy definition but the Operations Analyst will be challenged to seek additional opportunities through rigorous analysis. To be successful in this role, you’ll need to be experienced in analytics, be effective working on a project basis and be a strong communicator.

Responsibilities

·Establish and define baselines to measure performance improvements in support of Delivery programs and projects.

·Perform gap analysis on current processes and performance to discover new opportunities for optimizing the Order to Delivery value stream.

·Build sustainable and scalable models and tools to allow for all of the above in an automated fashion.

·Collaborate with the Delivery Operation groups and cross-functional teams such as Sales, Manufacturing, Logistics, Service and Retail Development to optimize Order to Delivery performance.

·Work with IT, BI and Systems teams to recommend enhancements to existing ERP and CRM systems with a focus on robustness and usability.

·Ensure data integrity and scalability which, early on, will require database cleaning and requirement definition.

Desired profile

Requirements

·Graduate degree in related field a plus, such as Industrial Engineering, Operations or Finance, or relevant experience.

·3 + years of analytics experience in relevant industr i es, such as Operations, Fulfillment, Finance or Business Consulting.

·Experience with multiple analytics tools such as SQL, Salesforce, Tableau, Excel etc. A successful candidate will need extensive Excel modeling experience at minimum, while experience with database design is a plus.

·Strong analytical capabilities and rigorous study of related disciplines, such as Lean or Six Sigma.

·Strong written and verbal communication skills, with ability to communicate at the C-Level.

·Ability to work independently, detail-oriented, and execution focused in a fast paced environment.

·Passionate about operations and customer experience.

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