Associate Service Manager, Delivery Hub - Marina Del Rey

Job description

Description

The Role:

Our Tesla Delivery Hub leadership team leads and supports our Customer Experience, Operations and Vehicle teams within the Delivery Hub. In the Associate Manager role, you will be responsible for delivering an impeccable delivery experience to each and every Tesla customer, while coaching and preparing the location team members to meet the dynamic needs of our Model 3 customers and beyond. This role requires someone that is personable, energetic, highly organized and hard-working. Individuals should have a passion for electric vehicles and should enjoy working with a team.=

Responsibilities:

·  Manage location Customer Experience and Operations teams; consolidate statistic and reports and work closely with the Vehicle Manager, Regional Delivery Operations Manager and Delivery Programs teams to improve workflows and procedures.
·  Continually develop and implement new process to improve customer experience, service and operational productivity.
·  Inspire and lead a diverse team to achieve ambitious goals and unprecedented results.
·  Establish training & development opportunities for local staff.
·  Champion company behaviors in everything you do.
·  Lead recruiting and interviewing of candidates who possess the skills necessary to help achieve company goals.

Desired profile

Requirements:

·  Experience in leading teams and managing a diverse group of roles and responsibilities within a sales, service and operations-focused industry.
·  Strong and proven experience leading field teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
·  High-end automotive detailing a definite plus
·  Experience running complex processes and change management; using Lean or other techniques a plus.
·  Self-starter who possesses exceptional time management skills and has great attention to detail.
·  Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
·  Excellent written and verbal communication skills with ability to communicate relevant information to all levels of the organization.
·  Ability to develop collaborative relationships. You are a well-respected, trusted partner, and someone others want to work with.
·  Must have and maintain a valid driver’s license and an acceptable and safe driving record with at least two years of driving experience.

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